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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Patrick W Member Since: Aug 15, 2019
471 of 598

great!!! via email?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
472 of 598

Yes, via email. Robot Happy


-Avery
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Active Member
Brandon O Member Since: Aug 17, 2019
473 of 598

Hi, I have recently signed up and have same problem with verifying Credit card. locked out. Amounts show on my account, so i am sure an easy fix. If i could be contacted to resolve please.

 

Thanks

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
474 of 598

Hi Brandon,

 

I've shared your concern with our team, and one of our team members will reach out to you via ticket and assist further in verifying your credit card, thank you!


-Joanne
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Active Member
Lee P Member Since: Aug 17, 2019
475 of 598

I am locked out too and am unable to verify my credit card. How do I get a hold of customer support to unlock my account? I do not see a phone number or an electronic customer service request form. Thank you.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
476 of 598

Hi Lee,

 

I checked your account and see that you already created an open ticket for this issue. I'll follow-up with our team and one of our agents will update your ticket to provide further assistance. Thank you!


-Joanne
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Active Member
Mohammed S Member Since: Aug 18, 2019
477 of 598
I cant pay the money I used many of sites . There is some complication.
Community Guru
Preston H Member Since: Nov 24, 2014
478 of 598

Mohammed S:

Can you tell us more?

 

My understanding of what you are asking is this:

 

You would like to hire a freelancer to do work for you.

 

But in order to do that, you want to first become payment verified.

 

You tried using a virtual credit card that you have used on other websites. But Upwork rejected this card.

 

Is all of this an accurate description of your problem? Is any of this incorrect? Is there a better way to describe your situation?

Active Member
Mohammed S Member Since: Aug 18, 2019
479 of 598

I can't use my visa in this site

I didn't understand the small two charges

Its didn't come again I tried and tried and tried

The small two charges are
2.88 7.12

Please fix the problem

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
480 of 598

Hi Mohammed,

 

One of our team members will reach out to you via ticket and assist you directly in verifying your credit card. Thank you!


-Joanne
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