Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

c2521331
Active Member
Jezreel P Member Since: Apr 1, 2019
521 of 1,980
This keeps coming up, Requires verification. Contact customer support. What does this mean and can someone help.
 
Regards,
 
Jez
 
72720b9c
Active Member
Filip G Member Since: Apr 1, 2019
522 of 1,980

I have the same problem.

 

Would it be possible for an agent to contact me and help me resolve this issue?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
523 of 1,980

Hi Filip,

 

Our team has already reached out to you via ticket and is waiting on your respond back. You can access your tickets on this Link, thank you.


Untitled
3329bc13
Active Member
Melinda S Member Since: Apr 2, 2019
524 of 1,980

How do you contact support?  Is there a phone number?  I entered the two small amounts, and it said I did not enter the correct amounts.  Perhaps not in the correct order?  Then it said to conact support, but there is no number to do that.

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
525 of 1,980

Hi Melinda,

 

We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
b3c595e4
Active Member
David S Member Since: Apr 2, 2019
526 of 1,980

Validation Failed, says to contact customer support.  Need help to pay freelancer

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
527 of 1,980

Hi David, 

I'll share your account with the team so that they can get back to you and assist you with verifying your billing method. 


-Avery
Untitled
b3c595e4
Active Member
David S Member Since: Apr 2, 2019
528 of 1,980
Thanks!
f700e35c
Active Member
Ami M Member Since: Apr 3, 2019
529 of 1,980

 

I have added my card and have been charged by Upwork for the verification process.

 

Unfortunately, it will not let me verify and it said, contact support. I am trying to get a project off the ground now... It is frustrating...

 

Can someone please help. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
530 of 1,980

Hi Ami,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

 

 


~ Bojan
Untitled
TOP KUDOED MEMBERS