Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Melissa L Member Since: Apr 12, 2019
541 of 1,893

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
542 of 1,893

Hi Melissa,

 

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 


~ Bojan
Untitled
Active Member
Anu D Member Since: Apr 12, 2019
543 of 1,893

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

 

Please advise. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
544 of 1,893

Hi Anu,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Active Member
Liliana S Member Since: Apr 13, 2019
545 of 1,893

i cannot do the verification of my credit card. What can i do?

 

kind regards,

 

Liliana Silvestre

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
546 of 1,893

Hi Liliana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Maryna S Member Since: Apr 17, 2019
547 of 1,893

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
548 of 1,893

Hi Maryna,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Active Member
Marina G Member Since: Apr 18, 2019
549 of 1,893
Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
550 of 1,893

Hi Marina,

 

We'll have one of our agents reach out to you via support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS