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Need to contact support to verify my credit card but it doesn't give an option to contact support

crayhernandez
Community Guru
Cray H Member Since: Jul 21, 2018
581 of 1,988

Hi Jonathan,

 

One of our agents will contact you directly through ticket and assist you with verifying your payment method. 

ea22378b
Active Member
Jaybusan B Member Since: Apr 30, 2019
582 of 1,988

We put in the wrong numbers for the visa verification 3 times because we didn't understand what we needed to do. Now it won't let us verify, it tells us to contact customer service...which is only a bot and is not helpful and then when i asked to speak to a human, it directed me here. Help please!

 

jay

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
583 of 1,988

Hi Jaybusan, and Sameh, 

The Customer Support Team will reach out to you to assist you with your bank account, and credit card verification. 


-Avery
Untitled
19fc5ee9
Active Member
Andreas H Member Since: May 3, 2019
584 of 1,988

Hi,

 

I tired to add a billing method but I met an issue. Here it is the error message:

 

"Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method."

 

I used this payment method in the past but the account was closed.

Now I want to create another account and add the billing method.

 

Any solution?

 

Thanks in advance.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
585 of 1,988

Thank you for reaching out to us, Andreas.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 


~ Bojan
Untitled
253b1bd3
Active Member
Liana T Member Since: May 4, 2019
586 of 1,988

ME  TOO PLEASE!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
587 of 1,988

Hi Liana,

 

We checked and it looks like you have added a Paypal account and not a credit card. Thank you!


-Joanne
Untitled
095afb10
Active Member
Lina L Member Since: May 4, 2019
588 of 1,988

I have not been able to verify my credit card information. The system said to post 10.00 US  but when I entered 10.00 US in both amounts to verify, the system said the amounts were incorrect. Can you please help since my contract milestones are coming up and the deadline is tight. I don't want to have a problem with the freelancer I hired. 

Thanks,

L

 

253b1bd3
Active Member
Liana T Member Since: May 4, 2019
589 of 1,988

Hi! I can not make the credit card verification. I write the amounts totalling to $10, however they write that I am wrong

db46dc0c
Active Member
Volodymyr H Member Since: May 5, 2019
590 of 1,988

Upwork support it is a disaster.
I am trying to verify my credit card.
My steps:
*entered card info
*get 2 payments to my card
*entered amounts in verify fields
*amounts are incorrect(

After that, I am more than 1 hour trying to connect to support without result. Looks like I can't connect to support(

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