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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Avery O Moderator Member Since: Nov 23, 2015
51 of 822

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
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Active Member
Ata K Member Since: May 15, 2019
52 of 822

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
53 of 822

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Ata K Member Since: May 15, 2019
54 of 822
Thanks.
Active Member
Mary B Member Since: Aug 1, 2019
55 of 822

I am having the same issues too.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
56 of 822

Hi Mary,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Muhammad J Member Since: Oct 1, 2019
57 of 822

I am facing the same issue. I even can't contact upwork by submitting a new request, please someone assist me via ticket as possible as soon. ITS URGENT!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
58 of 822

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
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Active Member
Margret D Member Since: Nov 9, 2018
59 of 822

I have the same problem ... I cannot contact ANYONE at Upwork regarding a payment that was made, but the freelancer did not receive. Pleaase advise.

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
60 of 822

Hi Margret,

 

I apologize for the trouble this caused. One of our agents will reach out to you directly via a support ticket and advise further regarding your concern.

 

Thank you for reaching out to us.  

~ Bojan
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