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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Gilles P Member Since: Aug 24, 2019
51 of 996

Hello,

Same problem. No possibility to complet my billing method. Card blocked.

Thanks for your help !

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
52 of 996

Hi Gilles,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Luka M Member Since: Jan 18, 2020
53 of 996

Hi Bojan,

 

I have a problem with my verification process. There seems to be a problem with the name on my credit card. How can I fix this?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
54 of 996

Hi Luka,

 

Thanks for reaching out to us. I checked and it seems that you already created a support ticket regarding your problem. I already followed up with the team handling your case and you can expect an update on your ticket in a timely manner.

 

Thank you.

~ Aleksandar
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Gwen M Member Since: Mar 13, 2020
55 of 996

I need help too. You guys make it so difficult to even submit a help ticket. Why is that? I need help verifying my credit card. I am not abot to do it using the method in the system.

 

Please contact me. Gwen Murray **Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
56 of 996

Thank you for reaching out to us, Gwen.

 

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

~ Bojan
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Active Member
Roxon A Member Since: Oct 14, 2019
57 of 996
I have the same issue - not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?

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Active Member
Rick O Member Since: Feb 5, 2019
58 of 996

I got the same issue!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
59 of 996

Hi Rick,

 

We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Konstantin A Member Since: Mar 28, 2019
60 of 996

Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"

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