Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
591 of 724

Hi David, 

 

I'm sorry for the trouble you're having. One of our team members will reach to you via support ticket and will assist you in adding verifying your credit card. Thank you.


-Joanne
Untitled
Active Member
Liana K Member Since: Sep 16, 2019
592 of 724
Hi! I have problems with billing method. I have money on card but it doesn’t upload.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
593 of 724

Hi Liana,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


Untitled
Active Member
Jenna R Member Since: Sep 16, 2019
594 of 724
Im having the same problem and readded my payment method and it still won't let me verify it!
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
595 of 724

Hi Jenna, 

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification billing method process.

 

Thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Philip G Member Since: Mar 8, 2019
596 of 724

Hello,

 

I have been prompted to confirm the card that I have added to my client account. I can't see any recent charges from UpWork on my statement for September. And so, the problem lies in the fact that I only have a few days left to verify my card, but no way to accurately guess the verification numbers.

 

Your help would be greatly appreciated. 

 

Best,

 

Philip

Moderator
Avery O Moderator Member Since: Nov 23, 2015
597 of 724

Hi Philip, 

 

I have shared your concern with the Customer Support Team and they will reach out to you directly to assist you with your credit card verification. 


-Avery
Untitled
Active Member
Arsalan J Member Since: Sep 18, 2019
598 of 724
Entered local currency in billing method verification and exceeded max attempts. Whats the way forward?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
599 of 724

Hi Arsalan,

 

We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Lianne E Member Since: Sep 19, 2019
600 of 724
Spoiler
I was charged in my debit card when I tried to add it for "Billing Method". However, I cannot verify it so I removed my card instead. Can I refund what they've charged on my debit card?
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS