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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
71 of 1,263

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
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Active Member
Ata K Member Since: May 15, 2019
72 of 1,263

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
73 of 1,263

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Ata K Member Since: May 15, 2019
74 of 1,263
Thanks.
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Mary B Member Since: Aug 1, 2019
75 of 1,263

I am having the same issues too.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
76 of 1,263

Hi Mary,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Muhammad J Member Since: Oct 1, 2019
77 of 1,263

I am facing the same issue. I even can't contact upwork by submitting a new request, please someone assist me via ticket as possible as soon. ITS URGENT!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
78 of 1,263

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 


~ Bojan
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Active Member
Margret D Member Since: Nov 9, 2018
79 of 1,263

I have the same problem ... I cannot contact ANYONE at Upwork regarding a payment that was made, but the freelancer did not receive. Pleaase advise.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
80 of 1,263

Hi Margret,

 

I apologize for the trouble this caused. One of our agents will reach out to you directly via a support ticket and advise further regarding your concern.

 

Thank you for reaching out to us.  


~ Bojan
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