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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Orcelima O Member Since: Jan 8, 2020
881 of 952

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
882 of 952

Hi Orcelima,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Dorottya G Member Since: Jan 9, 2020
883 of 952

Hello,Billing method "Requires verification. Contact customer support".Can you please unblock it?Thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
884 of 952

Hi Dorottya,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Dutth B Member Since: Jan 10, 2020
885 of 952

i'm facing the same problem.

Thanks

Dutth

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
886 of 952

Hi Dutth,

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

 

Thank you!

~ Bojan
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Active Member
Ariana K Member Since: Jan 12, 2020
887 of 952

Hi, 

Plsea, could someone contact me aswell? I am having diffculties trying to verify my credit card account. The freelancer has already done the work so this is kind of urgent. Thanks in advance

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
888 of 952

Hi Ariana,

 

One of our team members will reach out and assist you directly via a support ticket.Thank you!


-Joanne
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Active Member
Maria N Member Since: Jan 13, 2020
889 of 952

"You must enter the USD amounts to verify your card.If you have already attempted verification and it was not successful please contact a support agent for further assistance."HelloI've made a mistake with varification of my biiling method and entered wrong amounts. How can I do it with the same credit card?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
890 of 952

Hi Maria,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

~ Bojan
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