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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Carl-Gustav H Member Since: Jan 14, 2019
81 of 398

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card ?

Active Member
Nichole W Member Since: Feb 27, 2019
82 of 398

You  have phone support?? I have been looking for your number everywhere...

Active Member
Nichole W Member Since: Feb 27, 2019
83 of 398

Upwork will not allow me to verify my payment method. It tells me to "contact customer support" , then it links to the generic Upwork help search page.

 

I was innitially confused with how Upwork asked to verify my card asking for two small amounts to be charged. It would have been useful if they just said enter in an amount that totals $10 or some such thing. I opted out of the verification, in order to find out what they wanted and now I can't get back to the verification screen. 

 

I need to pay my artist asap, this is incredibly frustrating.

Active Member
Kares S Member Since: Mar 27, 2018
84 of 398

I did not know I had to verify my credit card using USD after I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Moderator
Goran V Moderator Member Since: Mar 24, 2017
85 of 398

Hi Kares,

Our customer support team will reach out to you shortly and assist you further with this, thank you!


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Active Member
Kares S Member Since: Mar 27, 2018
86 of 398

Hi, I still did not receive a message 

Community Guru
Nina K Member Since: Nov 29, 2017
87 of 398

Hi Kares,

I can confirm that one of our agents has reached out to you already. If you are not seeing the support ticket in your email, you can also try to access it this way using this link.

~Nina
Untitled
Active Member
Brian C Member Since: Mar 30, 2018
88 of 398

Can I get the same support as well?

I am unable to verify my credit card.

 

-Brian

Community Guru
Ryan C Member Since: Feb 3, 2017
89 of 398

Hello Brian,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


Untitled
Active Member
Angelica S Member Since: Jun 23, 2018
90 of 398

I misunderstood what they were asking. The charge amounts were $3.38 and $6.62. Please allow me to verfiy so that I may hire.

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