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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Alamin U Member Since: Mar 11, 2019
91 of 349
I need help with this too please.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
92 of 349

Hi Alamin,

 

One of our team members will reach out to you directly to assist you with your request. Thank you for reaching out to us. 

~ Bojan
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Active Member
Paul M Member Since: Mar 7, 2019
93 of 349

Same problem - currency conversion statement wasn't clear now i'm locked out of the verification process.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
94 of 349

Hi Paul,

 

We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Jon J Member Since: Mar 17, 2019
95 of 349

Me too ...have the same issue  and I can't verify my credit card ! can you help me please ?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
96 of 349

Hi Jon,

 

A member of our customer support team will reach out to you via email to assist you directly in verifying your credit card. Thanks!


-Joanne
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Active Member
Shampa T Member Since: Mar 25, 2019
97 of 349

I am unable to verify my credit card. I entered the wrong amount and I think I have been blocked now. Kindly help me in this regards.

 

-Shampa

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
98 of 349

Hi Shampa,

 

One of our agents will reach out to you directly to assist you with your credit card verification process.

 

Thank you for reaching out to us.

~ Bojan
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Active Member
Nichole W Member Since: Feb 27, 2019
99 of 349
You have to check your credit card statement.

There will be two unique charges totaling $10.00. You have to input the two
unique charges into the dialogue box when prompted.

You will only have one chance at doing this, if you are unable to do so you
will need to complete your verification over the phone with a
representative. Make sure you have your statement available so you can tell
them what the exact amount is.

Good luck.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
100 of 349

Hi Nichole, and Reza, 


I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further with veriying your billing method. 


-Avery
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