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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
91 of 1,029

Hi Retouch,

 

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

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Active Member
Nehal M Member Since: Jul 8, 2018
92 of 1,029

Same issue. how do I verify?

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Community Guru
Jo-An B Member Since: Aug 2, 2016
93 of 1,029

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

 

~ Jo-An

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Active Member
Mous S Member Since: Jul 8, 2018
94 of 1,029

I can't verify my payment , it ask me to contact support

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Community Guru
Jo-An B Member Since: Aug 2, 2016
95 of 1,029

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Manuela M Member Since: Jul 9, 2018
96 of 1,029

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
97 of 1,029

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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Active Member
Jennifer C Member Since: Jul 9, 2018
98 of 1,029

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

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Community Guru
Ryan C Member Since: Feb 3, 2017
99 of 1,029

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


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Active Member
Jasmine R Member Since: Jul 6, 2018
100 of 1,029

Need customer service to verify credit card. Please contact me

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