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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Avery O Moderator Member Since: Nov 23, 2015
101 of 895

We're sorry for the delay, Hannah. We'll go ahead and follow this up with the team so that they can get back to you the soonest. 


-Avery
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Active Member
Benjamin E Member Since: Jan 20, 2019
102 of 895

Hi,

 

I entered a small amount 3times and I got a response saying the amounts entered was incorrect so my account and I should contact customer support to complete the verification process.

Please can you have a look into the issues especially as I was unable to find a customer support contact details.

 

Thanks  

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
103 of 895

Hi Benjamin,

 

One of our team members will reach out to you directly via support ticket and assist you further with your billing method verification, thank you.

~ Bojan
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Active Member
Shoshana G Member Since: Jul 5, 2018
104 of 895

I am having difficulty verifying my credit card.  The message I receive says contact customer service.  

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
105 of 895

Hi Shoshana,

 

We'll have one of our agents reach out to you and assist you with the verification process. 

 

Thanks!

~ Valeria
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Active Member
Shoshana G Member Since: Jul 5, 2018
106 of 895

I received a message to contact customer support.  How do I do that?

Active Member
Azhar M Member Since: Nov 22, 2018
107 of 895
Not able to verify ny email
Moderator
Goran V Moderator Member Since: Mar 24, 2017
108 of 895

Hi Azhar,

Please resend the email again and check your spam and junk folders as well. Thank you.


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Active Member
Cheryle S Member Since: Dec 14, 2018
109 of 895

What phone support? Im trying to find some help... even a little bit bit keep being sent in circles... very poor customer service

Community Guru
Jo-An B Member Since: Aug 2, 2016
110 of 895

Hi Cheryle,

Please send me a private message with your concern so I can assist you further.

~ Jo-An

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