Need to contact support to verify my credit card but it doesn't give an option to contact support

[Margret D]

I have the same problem ... I cannot contact ANYONE at Upwork regarding a payment that was made, but the freelancer did not receive. Pleaase advise.

**Edited for community guidelines**

[Bojan S]

Hi Margret,

I apologize for the trouble this caused. One of our agents will reach out to you directly via a support ticket and advise further regarding your concern.

Thank you for reaching out to us.  

[Roxon A]

Hi Valeria,
I am new to upwork and had the same issue. How can I unlock my account to complete my card verification!!

Thanks,

[Goran V]

Hi Roxon and Pappu,

Our team will reach out to you both via ticket and assist you further with your billing methods. You can access your tickets on this Link. If further help is needed let me know, thank you.

[Beth M]

Can you please help me? I can not verify the credit card charges as they have already been removed from my credit card. The freelancer wants to get paid

[Ovidiu D]

Hi Valeria, can you help me with the verification of my card? It seems i'm stuck at the verification stage, i skipped the introduction of the 2 amouts for verification and now I cant get back to it. Can you help me pls ? I need to make a payment. I already paid the 10$

[Aleksandar D]

Hi Ovidiu,

Thanks for reaching out to us. I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Tanzeel Ur R]

Hi,

I am having the same problem. needs to be fixed ASAP Please

[Bojan S]

Thank you for reaching out to us, Tanzeel Ur.

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

[David C]

Hey Miss Valeria;    Upworks wants me to contact support to verify cc charges but support does not seem to be working.  Am I doing some incorrectly, or can you point me in the right direction? 

Thankx,

David