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Need to contact support to verify my credit card but it doesn't give an option to contact support

mynameisclaire
Active Member
Claire Anne S Member Since: Oct 15, 2020
151 of 1,988
I have the same issue
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
152 of 1,988

Hi Claire,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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ayeshasadiqa679
Active Member
Ayesha S Member Since: Dec 24, 2019
153 of 1,988

Hello  Valeria,

 I am new on upwork ,and i am having the same issue with card verification process .

 

Thanks,

Ayesha S.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
154 of 1,988

Hi Ayesha,

 

I checked and it looks like you are not required to verify your credit card at the moment. For more information on the verification process for credit card feel free to check this help article. Additionally, it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge declineThank you. 

 

~ Nikola

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3db0ccb4
Active Member
Ghulam M Member Since: Nov 20, 2020
155 of 1,988

HI i have the same issue can to tell some one to reach out me for verfication

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
156 of 1,988

Hi Ghulam,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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e420cb9f
Active Member
Drew R Member Since: Feb 8, 2021
157 of 1,988

i have the same issue, can i have help please?

this is very frustrating 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
158 of 1,988

Hi Drew,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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017d616f
Active Member
Benjamin R Member Since: Mar 9, 2021
159 of 1,988

Valeria, 

 

I have also been asked to contact support to verify my credit card. I see now support channels via email/text/chat/phone to contact support. How do I get in touch?

 

-Benjamin Reed

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
160 of 1,988

Hi Benjamin,

 

It looks like you were able to reach out to our support team and verify your credit card. Feel free to reach back to us if you need any further assistance.

 

Thank you!


~ Bojan
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