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Need to contact support to verify my credit card but it doesn't give an option to contact support

70ac66da
Active Member
Shiraj S Member Since: Mar 11, 2021
161 of 1,980
Hi Valeria,
I am new to upwork and had the same issue. How can I unlock my account to complete my card verification!!

Thanks,
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
162 of 1,980

Hi Shiraj,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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747c4ebc
Active Member
David B Member Since: Jul 4, 2018
163 of 1,980

I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
164 of 1,980

Hi David, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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4d78ed3a
Active Member
Ramiro P Member Since: Feb 16, 2020
165 of 1,980
I need asistance to fix this problem
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
166 of 1,980

Hi Ramiro, 


Before I proceed, could you please try posting the job through a desktop/laptop computer to see if the issue persists? 


-Avery
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e2ea5772
Active Member
Abdullah B Member Since: Aug 14, 2020
167 of 1,980

Hey, I couldn't find a suitable place for the solution to my issue. I have created my account a few days back and could not able to add the payment method of Credit card and Paypal is not working in my country. I'm also attaching a screen-shot of my issue. Kindly sort this out on a priority basis so that I can able to buy connects.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
168 of 1,980

Hi Abdullah,

 

Please try clearing your cache and cookies or logging in with another browser to add your billing method. Thank you.


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e6755a26
Active Member
Orane C Member Since: Feb 28, 2019
169 of 1,980

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
170 of 1,980

Hi Orane, 


I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 


-Avery
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