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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Douglas B Member Since: Oct 9, 2020
1731 of 1,750

Whats happening you refuse my TIDE BANK card and claimed it was a gift card???????

I don't have all day to sort your problems out get someone to call me on +44 207 112 5158

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1732 of 1,750

Hi Douglas,

 

I`m sorry about the inconvenience this had caused you. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.


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Aymen F Member Since: Oct 9, 2020
1733 of 1,750
hi
IM having a problem with my upwork account regarding paying the freelancer
I've been using this website for the past 4 years and never facing any problem with the payment method but out of a sudden when I was about to pay the freelancer the payment got rejected and I tried to solve the problem by rewrite the bank account informations and same problem happened
What should I do ?
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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1734 of 1,750

Hi Aymen,

 

I'm sorry to hear you're having trouble with payments. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 
Thanks!
~Andrea
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Active Member
Nikki B Member Since: Oct 12, 2020
1735 of 1,750

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1736 of 1,750

Hi Nikki,

 

I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Mattt L Member Since: Oct 12, 2020
1737 of 1,750

It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1738 of 1,750

Hi Mattt,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Mercy K Member Since: Feb 25, 2020
1739 of 1,750
A pop up message saying payment cannot be proccesed try an alternative payment keeps on coming when I want to add connects. What could be the problem?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1740 of 1,750

Hi Mercy,

 

I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.


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