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Need to contact support to verify my credit card but it doesn't give an option to contact support

8f89d725
Active Member
Esther D Member Since: Sep 2, 2020
1731 of 1,982

Hello, I'm having this same problem and I need to hire someone ASAP, how do I go about this?

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1732 of 1,982

Hi Esther,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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46062957
Active Member
Chendheesh K Member Since: Sep 3, 2020
1733 of 1,982

Hi, I had updated the debit card, credit card but still not verified yet. I need to pay to my freelancers its urgent. Please try to verify it soon so that I can pay them. Upwork has charged 10$ on my credit card, so try to verify it soon and reply me. Thank you.. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1734 of 1,982

Hi Chendheesh,

 

I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
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74da3394
Active Member
Muhammad A Member Since: Sep 2, 2020
1735 of 1,982

Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have a valid billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in the billing method, it says “Charge failed”. Can you please look into the matter for me?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1736 of 1,982

Hi Muhammad,

 

It seems that you are currently in a chat with our support ticket for the problem you are having with your billing method. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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b8cf2dc5
Active Member
Marvin B Member Since: Sep 8, 2020
1737 of 1,982

I tried registrmeing a new card but when I try to pay using that card with paypal it keep telling me that the card is not verified. Why is that?

It also tells me that I do not have a valid payment method on file whe I did change it or add additional methods of payment.

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1738 of 1,982

Hi Marvin,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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89190968
Active Member
Dianne Christine R Member Since: Sep 10, 2020
1739 of 1,982

Hi, I'm trying to set up my paypal as my main billing method here on upwork. I cant seem to find the option the settings, I can only see add card. Can anyone help me? I got a verified paypal account.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1740 of 1,982

Hi Dianne,

 

If you don't see the option to add PayPal, that means it's not supported for your country. You can consider adding a card as that option is available to you. For more information, please contact PayPal.

 

Thank you.

~ Aleksandar
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