Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

2717f4cd
Active Member
Rawan M Member Since: Apr 2, 2019
171 of 1,980
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
172 of 1,980

Hi Rawan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


Untitled
70ac66da
Active Member
Shiraj S Member Since: Mar 11, 2021
173 of 1,980
Hi
I am new to upwork and had the same issue. How can I unlock my account to complete my card verification!!

Thanks
471e9e35
Active Member
Ahmed M Member Since: Nov 23, 2020
174 of 1,980
Dear Sir
Can you tell me please, why did you take money twice from my two different account for one job?
If you can explain it to me I will appreciate.
Best regards
Ahmed
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
175 of 1,980

Hi Ahmed,

 

Just to clarify, are you referring to the payments from December 2020? If yes, I would like to clarify that your account was charged only once. However, you have two invoices, one for funding the funds in Escrow and another one for releasing the funds to the freelancers.
To learn more about transactions for Fixed price contracts, check out this Help Article. Thank you.


Untitled
bondcarol61
Active Member
Carol B Member Since: Jul 5, 2018
176 of 1,980

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
177 of 1,980

Hi Carol,

 

It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
Untitled
a9a08b41
Active Member
Retouch P Member Since: Jul 6, 2018
178 of 1,980

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.

 

Please help me

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
179 of 1,980

Hi Retouch,

 

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Untitled
e9512254
Active Member
Nehal M Member Since: Jul 8, 2018
180 of 1,980

Same issue. how do I verify?

TOP KUDOED MEMBERS