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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Community Guru
Jo-An B Member Since: Aug 2, 2016
171 of 1,827

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Manuela M Member Since: Jul 9, 2018
172 of 1,827

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
173 of 1,827

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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Active Member
Jennifer C Member Since: Jul 9, 2018
174 of 1,827

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

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Community Guru
Ryan C Member Since: Feb 3, 2017
175 of 1,827

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


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Active Member
Jasmine R Member Since: Jul 6, 2018
176 of 1,827

Need customer service to verify credit card. Please contact me

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
177 of 1,827

Hi Jasmine, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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Active Member
Clea R Member Since: Jul 10, 2018
178 of 1,827

Hi, I am having the same problem.

Please reach out so I can move forward with my freelancers.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
179 of 1,827

Hi Clea,

One of our team members will reach out to you directly and assist you further with this, thank you.


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Active Member
Ashmita R Member Since: Jul 10, 2018
180 of 1,827

There is no phone no. to call for customer service and i need to "contact customer service" for verification ASAP. Can someone kindly help me out .

 

Regards,

Ashmita

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