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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1821 of 1,895

Hi Jamal,


Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.


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Active Member
Jessie C Member Since: Nov 11, 2020
1822 of 1,895

I am at the last step to verify my billing method. 

Howevere, while I check my visa card and tried enter two small charge made by Upwork, I exceeded the maximum attempts to verify. Due to the charge was USD and my bank account shows local currency only, and I cannot know what was exaclty amount in USD.

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1823 of 1,895

Hi Jessie,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Hitesh M Member Since: Nov 13, 2020
1824 of 1,895

I am having too much trouble to verify my card! An amount of $400 has been deducted from my card into the escrow and YET it has not been verified still!. I am not able to pay the freelancer who I hired and my card is not being verified despite me entering the right amounts for verification. 

I came on upwork to make life easier for me but I am spending more time on these non productive issues. My card for some reason has been blocked on upworks as I cannot press verify option for it. I need to contact customer support but it is impossible to reach them. Please tell me HOW CAN I RELEASE the $400 in the escrow to the freelancer. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1825 of 1,895

Hi Hitesh,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.


-Joanne
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Active Member
Cortez R Member Since: Nov 17, 2020
1826 of 1,895

How do I get verified? 

 

I haven't seen any email's regarding this process and I've got a freelancer who is awaiting me to hire him. Confused about the whole process. 

 

Thanks for any help! 

Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1827 of 1,895

Hi Cortez,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
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Active Member
Melinda S Member Since: Nov 19, 2020
1828 of 1,895

Hi Varelia or Bojan,

 

I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

Active Member
Swipe W Member Since: Nov 20, 2020
1829 of 1,895

Card reached max attempt limit.

How should verify card?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1830 of 1,895

Hi there,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your billing method, thank you.


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