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Need to contact support to verify my credit card but it doesn't give an option to contact support

e6ab8fbb
Active Member
Awais M Member Since: Apr 16, 2021
1981 of 1,991
Ms. Andrea, I'm getting same issue while adding my pre-paid card. Can you please help? Thank you. My bank is United Bank Ltd. Pakistan. Thank you.
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1982 of 1,991

Hi Awais,

 

Of course! I checked and it looks like the charge on your card keeps getting declined. Please contact your card issuer for more information about the specific charge decline.

 

Thanks!

~Andrea
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alimshahid
Active Member
Ali S Member Since: Sep 15, 2020
1983 of 1,991

I'm having the same issue. How long does it usually take for support to reach out? I need the issue resolved fast or I might lose the candidate I need to hire. The problem is not payment decline but the inability to update payment method or add new method. I get the message: "Your account is being reviewed and you may have to verify your identity. Reach out if you do not get an email in 2 business days" but I want to know if this can be done faster. Thanks

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
1984 of 1,991

Hi Ali,

 

I'm sorry to hear you haven't been able to update your payment method. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
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alimshahid
Active Member
Ali S Member Since: Sep 15, 2020
1985 of 1,991

I've had no response as yet!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1986 of 1,991

Hi Ali,

 

I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
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709fec62
Active Member
Hex Z Member Since: Apr 17, 2021
1987 of 1,991

good day i am trying to hire, but my mastercard keeps getting declined, how do i go about this?

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1988 of 1,991

Hi Hex,

 

I just checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them directly so that they can assist you about the specific decline error. 

~ Joanne
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67f7e149
Active Member
Anna C Member Since: Apr 27, 2021
1989 of 1,991

The system won't accept my card details. When I try to enter them through "add billing now" the system keeps asking me to enter my card numbers, even though I have. I've tried a few cards but get the same result.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
1990 of 1,991

Hello Anna,

 

I'm sorry to hear about the issue with adding your card. Could you please try adding your card after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message if the problem persists.

 

Thank you.

Pradeep H.

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