Need to contact support to verify my credit card but it doesn't give an option to contact support

[8cc2e51d]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

[AleksandarD]

Hi Lydia,

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[07b47dd1]

Hi,

Unfortunately I've made too many incorrect attempts to update my debit card. I live in Australia and forgot to convert it to US currency. May I please have another attempt?

James

[AleksandarD]

Hi James,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[c37785c8]

Hello,

I have the same issue on verification issues on my account. can you please assist me as well? Thanks.

Terri

[BojanS]

Hi Terri,

We'll have one of our agents reach out to you via support ticket to assist you with your request.

Thank you for reaching out to us. 

[c37785c8]

Hello,
It is actually a credit card and we are in a rush to put out a work request. Thanks! Terri

[BojanS]

Thank you for following up, Terri,

A member of the team has reached out to you already and will assist you further. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!

[30460d5a]

Good day,

As a new client, I need to verify my billing method and have unfortunately entered 3 wrong entries in order to do so. I am aware that I need to speak to Customer support but could not get the direct email address or number. So if you could please reach out to me in order to verify my account I would appreciate it.

Thank you!

Anna

[g_vasilevski]

Hi Anna,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[168fc89c]

Hi Upwork,

I entered money to my credit card and I still get this message and I am not sure how to avoid this.

"Our attempt to charge your Visa ending in 9632 was declined."

I'd like to get help from you.

[g_vasilevski]

Hi Irinel, 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[57b274cb]

Same issue - not able to verify payment anymore and it is blocked. Help me please.

- Maxim

[g_vasilevski]

Hi Maxim,

Our team will reach out to you as well and assist you further with your billing as soon as possible. Thank you.

[57b274cb]

Still no one answered 😞

- Maxim

[g_vasilevski]

Hi Maxim,

Our team has already reached out to you with more details and are waiting on your response back. Please review the details our team shared with you on your ticket and feel free to follow up with any additional questions. You can access your tickets on this link, thank you.

[58b3ce89]

After 3 failed attempts to verify my credit card, I have been locked out and told to contact customer support. How can one rectify this with out having a customer support number to call? Very Frustrated.

[BojanS]

Hi Rosalie,

We're sorry to hear about the inconvenience this caused. We'll have one of our agents reach out to you via support ticket to assist you with adding your billing method. 

Thank you for reaching out to us. 

[dca75324]

I am trying to add a billing method, but keep getting the message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I have contacted the bank/credit card already and things are clear on their side. It seems I will need help from someone at Upwork to complete the setup.

Thank you.

[BojanS]

Thank you for reaching out to us, Dalmo.

One of our team members will reach out to you directly via support ticket to assist you with your request. 

[ecc3d67c]

hi i face a problem with code verfication  it doesnt work please help

[JoanneP]

Hi Hassan,

One of our team members will reach out to you via support ticket and assist you in verifying your credit card. Thanks.

[e4d0143b]

You don't have a valid billing method on file with Upwork. Please correct this before making an offer. 

please my problem solve i from canada **Edited for Community Guidelines**

[JoanneP]

Hi Waleed,

One of our team members will reach out to you via support ticket and assist you in verifying your credit card. Thanks.

[d3fc8899]

Hello

Am trying to add my billing method for visa card but everytime it is showing unable to process this.

Please help

[g_vasilevski]

Hi Ajay,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[erengifo1]

I was wrong to confirm the 2 amounts to verify my bank account, what should I do?

[BojanS]

Hi Elena,

We'll have one of our agents reach out to you via support ticket to assist you with your bank account verification process.

Thank you for reaching out to us. 

[828fadfe]

Hi i'm gianfranco. Same problem: Requires verification. Contact customer support 

[828fadfe]

At the same time if I check my card balance, it appears that 10 dollars have been deposited.

the error is shown in the attachment

[BojanS]

Thank you for reaching out to us, Gianfranco.

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

[2a9d20c2]

Hi, Can you kindly help me out with verification too. And please fix it so there is a way to get it verified instead of wasting hours trying to find a way to pay. This whole process is terrible. 

[g_vasilevski]

Hi Fahad,

Our team will reach out to you via ticket as soon as possible and assist you further. Thank you for your feedback as well and I'm sorry about the inconvenience this had caused you. 

[dbe2ac18]

Registered on Upwork and entered card payment information. Two test transactions were ran in the amount of $10. We decided not to use Upwork and I am wondering if I need to verify the transactions or if they will automatically refund to the card. 

[BojanS]

Hi Cory,

We'll have one of our agents reach out to you via support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[mondejar20]

do you need help to contact help support?

[6ea0e6ea]

It is asking me to contact customer support to verify credit card. How do I do that?

[BojanS]

Hi Sarah,

Thank you for reaching out to us. I just checked this for you and it looks like you successfully verified your billing method. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[BojanS]

Hi Amal,

We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.

Thank you for reaching out to us. 

[e4a9aa39]

Hi I also need help verifying my details.
I read the instructions wrong and thought I was supposed to input 2 amount for upwork to take from me.