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Need to contact support to verify my credit card but it doesn't give an option to contact support

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
191 of 1,991

Hi Clea,

One of our team members will reach out to you directly and assist you further with this, thank you.

~ Goran
Upwork
6db6df8a
Active Member
Ashmita R Member Since: Jul 10, 2018
192 of 1,991

There is no phone no. to call for customer service and i need to "contact customer service" for verification ASAP. Can someone kindly help me out .

 

Regards,

Ashmita

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
193 of 1,991

Hi Ashmita,

One of our customer support agents will reach out to you via ticket and assist you further, you can access your tickets on this Link. Thank you.

~ Goran
Upwork
6f4f177c
Active Member
Kunjal T Member Since: Jul 10, 2018
194 of 1,991

Hi

 

It's been more than 24 hours since I entered my credit card details but there is still no withdrawal from my account to verify my credit card.

 

Anyone experienced this before?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
195 of 1,991

Hi Kunjal,

 

I checked and it looks like the verification charges have already been made on our end. You can try contacting your bank directly to see if they've already showing on your account.

Let us know if you need any further help.

~ Valeria
Upwork
696ebf68
Active Member
Hannah M Member Since: Aug 22, 2018
196 of 1,991

Hi there,

 

Can some please contact me as soon as possible to assist with verifying my account? I have been blocked out after 3 attempts. If you could please get back to me asap that would be great as I need to intigate my project with my freelancer immediately.

 

Thanks,

 

Hannah

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
197 of 1,991

Hi Hannah,

 

One of our team members will reach out to your shortly and assist you directly, thank you for your patience!

~ Bojan
Upwork
696ebf68
Active Member
Hannah M Member Since: Aug 22, 2018
198 of 1,991
Hi there,

I have still not heard from any one. Please respond ASAP as it is delaying
the process of my project.

Regards

Hannah
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
199 of 1,991

We're sorry for the delay, Hannah. We'll go ahead and follow this up with the team so that they can get back to you the soonest. 


~ Avery
Upwork
884c9713
Active Member
Benjamin E Member Since: Jan 20, 2019
200 of 1,991

Hi,

 

I entered a small amount 3times and I got a response saying the amounts entered was incorrect so my account and I should contact customer support to complete the verification process.

Please can you have a look into the issues especially as I was unable to find a customer support contact details.

 

Thanks  

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