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Need to contact support to verify my credit card but it doesn't give an option to contact support

04d80cae
Active Member
Zameer A Member Since: Jun 1, 2021
2001 of 2,019
I meet all the criteria.
JS Bank ATM mastercard.
Fill all the requirement but my payment method not added.
Added my ATM Card in payment method so i can hire.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2002 of 2,019

Hi Zameer,

 

I checked and it looks like the transaction is declined by your issuing bank. You might want to reach out to them directly so that they can assist you with the specific decline error. 

~ Joanne
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04d80cae
Active Member
Zameer A Member Since: Jun 1, 2021
2003 of 2,019
Which transaction, i didn't make any transaction. I only wanted to add
payment method.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2004 of 2,019

Hi Zameer,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you! 

~ Bojan
Upwork
84d36aaa
Active Member
Martinia P Member Since: Jun 8, 2021
2005 of 2,019
Hello, I can't activate milestones a few days. I tried but it failed every time. Please check what is happening with my account.
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2006 of 2,019

Hi Martinia,

 

I'm sorry to hear about that. I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening and make sure you have enough funds for the transaction. In the meantime, you can check this help article for more information on acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork
84d36aaa
Active Member
Martinia P Member Since: Jun 8, 2021
2007 of 2,019
Hello,

I have visited my bank and I have enough money on my bank account. Today I
have tried and milestones activation is failed again. Please fix this
problem.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2008 of 2,019

Hi Martinia,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

 

~ Goran
Upwork
666e6a9e
Active Member
Caroline B Member Since: Jun 7, 2021
2009 of 2,019

Hi

I cannot activate a new milestone, please help.

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2010 of 2,019

Hi Caroline,

 

I'm sorry to hear about that. I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening and make sure you have enough funds for the transaction. Regarding PayPal, I suggest retrying the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article for more information on acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork
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