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Need to contact support to verify my credit card but it doesn't give an option to contact support

696ebf68
Active Member
Hannah M Member Since: Aug 22, 2018
201 of 2,006
Hi there,

I have still not heard from any one. Please respond ASAP as it is delaying
the process of my project.

Regards

Hannah
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
202 of 2,006

We're sorry for the delay, Hannah. We'll go ahead and follow this up with the team so that they can get back to you the soonest. 


~ Avery
Upwork
884c9713
Active Member
Benjamin E Member Since: Jan 20, 2019
203 of 2,006

Hi,

 

I entered a small amount 3times and I got a response saying the amounts entered was incorrect so my account and I should contact customer support to complete the verification process.

Please can you have a look into the issues especially as I was unable to find a customer support contact details.

 

Thanks  

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
204 of 2,006

Hi Benjamin,

 

One of our team members will reach out to you directly via support ticket and assist you further with your billing method verification, thank you.

~ Bojan
Upwork
0f7f028c
Active Member
Shoshana G Member Since: Jul 5, 2018
205 of 2,006

I am having difficulty verifying my credit card.  The message I receive says contact customer service.  

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
206 of 2,006

Hi Shoshana,

 

We'll have one of our agents reach out to you and assist you with the verification process. 

 

Thanks!

~ Valeria
Upwork
0f7f028c
Active Member
Shoshana G Member Since: Jul 5, 2018
207 of 2,006

I received a message to contact customer support.  How do I do that?

mextech4
Active Member
Azhar M Member Since: Nov 22, 2018
208 of 2,006
Not able to verify ny email
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
209 of 2,006

Hi Azhar,

Please resend the email again and check your spam and junk folders as well. Thank you.

~ Goran
Upwork
846e98d8
Active Member
Cheryle S Member Since: Dec 14, 2018
210 of 2,006

What phone support? Im trying to find some help... even a little bit bit keep being sent in circles... very poor customer service

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