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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Cutter O Member Since: Aug 15, 2019
21 of 1,746

I am having the same issue with cc verification - it is locked up.  Please contact me to unlock it.  I have the dollar amounts now.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
22 of 1,746

Hi Cutter,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

 

Thank you for reaching out to us. 

 


~ Bojan
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Active Member
Jordan H Member Since: Dec 14, 2019
23 of 1,746

I'm having the same problem as well.  I completed the verification process, saw the transactions posted on my credit card account, and complete verification through the link in the email I recieved afterwards.  It is still not verified and says I must contact customer service  rep.  I appreciate whatever help you can provide.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
24 of 1,746

Hi Jordan,

 

I'm sorry for the inconvenience. One of our agents will reach out and assist you directly via a support ticket. Thank you.


-Joanne
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Oleksandr S Member Since: May 1, 2020
25 of 1,746

Hello. i have the same issue. have been blocked because i put few time wrong amount to verify my credit card. now it's said to contact customer support. need help please

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Kurtis G Member Since: Oct 3, 2019
26 of 1,746

I need the same help as everyone else here it seems. My credit card wouldn't verify I'm assuming because the "small charges" were shown in CAD for me as that is my bank's currency. Anyways I've use all my attempts and now I need to contact support which is miserably complicated with upwork apparently. Not a great first impression as someone who has come here with full intent to spend money.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
27 of 1,746

I'm sorry to learn about your experience, Curtis. I have shared your account information with the Customer Support Team and someone will reach out to you directly to assist you with your concern. 


-Avery
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Pietro M Member Since: Oct 30, 2019
28 of 1,746

Hi Joanne, 

 

currently have the same issue. 

 

I tried all the attempts but it did not go through. 

 

Waiting for your help. 

 

thanks 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 1,746

Thank you for reaching out to us, Pietro.

 

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 


~ Bojan
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Active Member
Pietro M Member Since: Oct 30, 2019
30 of 1,746

Hi, I'm currently having issues to verify my credit card. I did receive the 2 transactions but when I added the amount here on the website it said they were wrong. Is it possibile to speak to an agent? 

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