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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Kurtis G Member Since: Oct 3, 2019
21 of 726

I need the same help as everyone else here it seems. My credit card wouldn't verify I'm assuming because the "small charges" were shown in CAD for me as that is my bank's currency. Anyways I've use all my attempts and now I need to contact support which is miserably complicated with upwork apparently. Not a great first impression as someone who has come here with full intent to spend money.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 726

I'm sorry to learn about your experience, Curtis. I have shared your account information with the Customer Support Team and someone will reach out to you directly to assist you with your concern. 


-Avery
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Active Member
LaTonya J Member Since: May 28, 2019
23 of 726

I submitted an online support ticket as well and wasn't sure which was the best method to contact support so I used the Community Bot and wound up here. I added a Paypal account and also want to submit verification.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
24 of 726

Thank you for reaching out to us, LaTonya.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
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Active Member
Sam A Member Since: Jun 10, 2019
25 of 726
Hi
I have the same issue - not able to verify payment anymore and it is blocked.

Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 726

Hi Sam,

 

Our team will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.


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Active Member
Sevim G Member Since: Mar 26, 2019
27 of 726
Me too, please!
Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 726

Hi Sevim,

 

One of our team members will reach out to you via ticket and assist you further with verifying your billing method. Thank you.


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Active Member
Info B Member Since: Apr 1, 2019
29 of 726

Hey, 

 

I have just created an account and have added a card . 

By mistek insted of usd amount i have entered my local amount in it and now not sure from where i can add amounts again. 

 

I tried editing my card and also removing the card and adding it again but nothing works 

 

how can i activate my card 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
30 of 726

Hi Info,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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