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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 351

Hi Konstantin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.


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Active Member
Ata K Member Since: May 15, 2019
22 of 351

Hi Upwork staff,

I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact. 

Dr. Ata Karim

Moderator
Avery O Moderator Member Since: Nov 23, 2015
23 of 351

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
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Active Member
Ata K Member Since: May 15, 2019
24 of 351

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
25 of 351

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Ata K Member Since: May 15, 2019
26 of 351
Thanks.
Active Member
David B Member Since: Jul 4, 2018
27 of 351

I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Moderator
Avery O Moderator Member Since: Nov 23, 2015
28 of 351

Hi David, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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Active Member
Orane C Member Since: Feb 28, 2019
29 of 351

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
30 of 351

Hi Orane, 


I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 


-Avery
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