Need to contact support to verify my credit card but it doesn't give an option to contact support

[Kurtis G]

I need the same help as everyone else here it seems. My credit card wouldn't verify I'm assuming because the "small charges" were shown in CAD for me as that is my bank's currency. Anyways I've use all my attempts and now I need to contact support which is miserably complicated with upwork apparently. Not a great first impression as someone who has come here with full intent to spend money.

[Avery O]

I'm sorry to learn about your experience, Curtis. I have shared your account information with the Customer Support Team and someone will reach out to you directly to assist you with your concern. 

[Pietro M]

Hi Joanne, 

currently have the same issue. 

I tried all the attempts but it did not go through. 

Waiting for your help. 

thanks 

[Bojan S]

Thank you for reaching out to us, Pietro.

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

[Pietro M]

Hi, I'm currently having issues to verify my credit card. I did receive the 2 transactions but when I added the amount here on the website it said they were wrong. Is it possibile to speak to an agent? 

[Daniel A]

Hi I'm having the same issue please can someone help me

[LaTonya J]

I submitted an online support ticket as well and wasn't sure which was the best method to contact support so I used the Community Bot and wound up here. I added a Paypal account and also want to submit verification.

[Bojan S]

Thank you for reaching out to us, LaTonya.

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

[Sam A]

Hi
I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

[Goran V]

Hi Sam,

Our team will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.