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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
LaTonya J Member Since: May 28, 2019
21 of 488

I submitted an online support ticket as well and wasn't sure which was the best method to contact support so I used the Community Bot and wound up here. I added a Paypal account and also want to submit verification.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
22 of 488

Thank you for reaching out to us, LaTonya.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
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Active Member
Sam A Member Since: Jun 10, 2019
23 of 488
Hi
I have the same issue - not able to verify payment anymore and it is blocked.

Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
24 of 488

Hi Sam,

 

Our team will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.


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Active Member
Sevim G Member Since: Mar 26, 2019
25 of 488
Me too, please!
Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 488

Hi Sevim,

 

One of our team members will reach out to you via ticket and assist you further with verifying your billing method. Thank you.


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Active Member
Info B Member Since: Apr 1, 2019
27 of 488

Hey, 

 

I have just created an account and have added a card . 

By mistek insted of usd amount i have entered my local amount in it and now not sure from where i can add amounts again. 

 

I tried editing my card and also removing the card and adding it again but nothing works 

 

how can i activate my card 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 488

Hi Info,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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Active Member
Cristina L Member Since: Apr 14, 2019
29 of 488

Please have someone contact me. I'm having problems as well. The editor cannot accept my offer because the account is on hold. I was not able to verify the card because it was too confusing to understand the amount. However, the money is already processing out of my account. Please take the hold off my account so the editor can do her job. Second, thinking the lack of verification was a problem in my card, I used another card and ended up with verification fee being processed out of the second card too. Please cancel the duplication. The second card was already removed from my upwork account. Thank you. This is a bad start. I hope things change.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
30 of 488

Hi Cristina,

 

I've shared your concern with our customer support team and one of our team members will reach out to you via support ticket and assist you directly with your concern. Thank you!


-Joanne
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