Need to contact support to verify my credit card but it doesn't give an option to contact support

[8cc2e51d]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

[BojanS]

Hi Kiyoung,

It looks like your card needs to be verified. The two small verification charges were placed on your credit card when you added it as a payment method. The sum of those charges equals $10 and should appear in your credit card statement shortly. Then you can enter those amounts in the verification form in your Settings> Billing Methods and complete the verification. $10 will be refunded back to your credit card.

Thank you!

[bcba9e2a]

are you kidding me?

im saying upwork is not charging my card at all!

[BojanS]

Hi Kiyoung,

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

Thank you for your patience. 

[0581bf61]

Can't verify credit card need to fix asap to pay vendor.

[BojanS]

Hi John,

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

Thank you for reaching out to us. 

[54cdeb3f]

Hi,

I have been trying to enter my credit card. Once I enter it, it takes me to a new window/pop-up and tells me to add 2 different amounts for verification. The amounts enter should be totaling $10.

I have tried multiple amounts, after 3 attempts it cancels.  I tried with multiple cards, it never goes past this step.

Is there an error on your side? Now it says to contact customer support to verify, and there is no support available. I have messaged but did not receive anything. I need to get this fixed and get my work done.

[a652603b]

I need to verify my CC info, but when I go to verify payment method it does NOT give me the option to enter the 2 small transactions from my bank it tells me to contact cutomer support.  I attached a screen shot. 

**Edited for community guidelines**

[BojanS]

Thank you for reaching out to us, Travis.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

[a652603b]

I am having a similar issue , unable to verify my creidt card. It tells me to contact customer support but no number to call.

[AveryO]

Hi Travis, 

I apologize for the delay. A member of the team will reach out to you to assist you further with your concern. 

[0c6cc751]

I have the same issue. How can I get this solved?

[BojanS]

Hi Jette,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[244e1be9]

I want to hire a freelancer, but when I add my credit card I'm told it's gone but it really doesn't go through.

Can someone please help me?

[JoanneP]

Hi Mohamed,

One of our team members will reach out to you directly via ticket and assist you further. Thank you!

[4336e348]

Hi I am trying to hire a developer and startup Project. However, after have all the required details, I am stuck on verifying my Master Card through my profile. Also to add, there were two payments charged, still no options to verify my card, only contact customer support for which I have no clue. I also had tried calling your HQ and IL numbers but no luck. So can someone please assist. Thanks

[BojanS]

Hi Satyam,

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

Thank you for reaching out to us. 

[04497d84]

Hi

As I was trying to pay my deposit I had a number of errors come up. I tried using 2 cards and was charged only the temporary fee to it and not had it returned. I have since removed that card. I am still unable to pay my deposit as the card I wish to use is having difficulty being verified.

I have been charged in total $16.87 on the card I wish not to use.

I am having difficulty authorizing my personal visa card and would like some advice. I need to accept/ hire someone to do a logo for me. 

Aston

[AleksandarD]

Hi Aston,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[715562c9]

I entered two amounts totalling $10. Two transactions has showed up on my credit card transactions but why on Upwork still shows the credit card is still unveritified and asked me to contact Customer Support? Can someone look into this for me? I need to send an offer to someone today. 

[BojanS]

Hi Reina,

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

Thank you! 

[142bfa91]

On my Billing Methods page, the Upwork platform requests that I "Contact Customer Support" to verify a credit card for payments (not the "Verify now" link showing on my page).

Having spent time on this there appears to be no way that I can contact "Customer Support". 

I'm very disappointed with Upwork at this moment. 

Any suggestions as to how I can verify my card if I cannot follow the instructions given to contact Customer Support?

Thanks in advance for any assistance.

[BojanS]

Hi Robin,

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

Thank you for reaching out to us. 

[52a1bc6d]

Hi can somene tell me how to re-activate verification for credit card

[BojanS]

Hi Marice,

One of our team members will reach out to you directly via a support ticket to assist you with your credit card verification process. 

Thank you!

[116302a1]

I am trying to Hire a new Resource, but failed to add/Edit the payment method.

Please assist.

[g_vasilevski]

Hi Free,

One of our team members will reach out to you via ticket as soon as possible and assist you further with setting up billing method. Thank you.

[efce0cea]

I am failing to add payment method i tried a lot it's added successfully but when i try to hire freelance it says charge failed

Please work on it so we easily add money on upwork

[59ad529c]

Hello

I have exceed verify credit card, Now show message contact with support.

[g_vasilevski]

Hi Jazz and Sukhvinder,

Our team will reach out to you both and assist you further with your billing methods. Thank you.

[caf3a18c]

I am not able to transfer the work amount to my freelancer as the credit card is not getting verified. I got a notification that my account will be suspended. Can you please help with any upwork support call center number i can talk and resolve the issue.

[g_vasilevski]

Hi Mili,

I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[cc59325b]

I can't verify my payment card, i'm just being takent back to where I started

[BojanS]

Hi M,

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

Thank you for reaching out to us. 

[814efb2d]

I tried too many times to verify my credit card because I was inputting 1.00 and 1.00 before finding out you must input at least 10.00 in total. Please help verify my credit card.

[JoanneP]

Hi A,

I've shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!

[91d4998f]

I can't verify my card to hire my freeleancer

[JoanneP]

Hi Ricky,

I've shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!

[b35c5b5f]

i can't verify my payment method (credit card)...tried to input 2 different amounts to US$10 but never worked...even if 2 decimal points...i am in need of an urgent project but can't proceed because of the stupid payment method....!

[nuttalls]

Sign in to your bank account. Find the charge that matches the amount in Google Pay. On your Android phone or tablet, open the Google Pay app . At the bottom, tap Payment. Under the payment method, tap Verify. Choose the amount and tap Verify.

[g_vasilevski]

Hi Rafael,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.