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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Tom S Member Since: Apr 11, 2019
361 of 837

I've been locked out of verifying my credit card due to too many wrong entries. The bot articles were useless, to me anyway, and I've been unable to find Live Help or even a Support phone number. I finally have the correct figures for verification.
How can I get it verified so I can pay the developer?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
362 of 837

Thank you for reaching out to us, Tom.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
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Active Member
Kenneth G Member Since: Apr 12, 2019
363 of 837

Got the same issue - am blocked

Moderator
Goran V Moderator Member Since: Mar 24, 2017
364 of 837

Hi Kenneth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Active Member
Melissa L Member Since: Apr 12, 2019
365 of 837

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
366 of 837

Hi Melissa,

 

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

~ Bojan
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Active Member
Anu D Member Since: Apr 12, 2019
367 of 837

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

 

Please advise. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
368 of 837

Hi Anu,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Liliana S Member Since: Apr 13, 2019
369 of 837

i cannot do the verification of my credit card. What can i do?

 

kind regards,

 

Liliana Silvestre

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
370 of 837

Hi Liliana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you.

~ Aleksandar
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