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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Daniel A Member Since: Nov 22, 2019
31 of 1,702
Hi I'm having the same issue please can someone help me
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Parisa S Member Since: Jan 5, 2020
32 of 1,702

Hi,

 

I could not verify my credit card, as I could not enter the exact amount of small charges to my account. The problem is the charges apperes in thai baht currency rather than dollars which is needed by upwork. any help would be recommended.

 

Regards,

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
33 of 1,702

Hi Parisa,

 

I had to remove your thread as it was against our Community Guidelines. Regarding your credit card verification, one of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Kelsey D Member Since: Mar 8, 2020
34 of 1,702
I am having the same issue: I have no one to contact to unlock my account and verify my billing. Please contact me.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
35 of 1,702

Hi Kelsey,

 

I've shared your concern with our team, and one of our team members will reach out and assist you directly via ticket. Thank you!


-Joanne
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Akenroye A Member Since: Apr 13, 2019
36 of 1,702

Please I need a review of my payment verification, I still can't add a billing method.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
37 of 1,702

Hi Akenroye,

 

I checked your account, and I can confirm that the team has sent a follow-up on your ticket to provide more information on how you can verify the issue with the card you are trying to use to purchase connects. Please refer to the information they shared on this ticket: 28192741. Thank you! 


-Joanne
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Aprilia-Nina P Member Since: Apr 10, 2020
38 of 1,702

Hello, I'm having the same problem and my freelancer is waiting for my payment, can you help me?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
39 of 1,702

Hi Aprilia-Nina,

 

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

 

Thank you!


~ Bojan
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Active Member
Novell W Member Since: May 3, 2020
40 of 1,702

Hi, I am having the same verification issue. 

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