Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Sep 17, 2020 11:09:54 PM by Goran V
Hi Brendon,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Sep 26, 2020 05:18:13 AM by Aseem S
I am trying to add my Debit card as a billing method. After entering the information it says to verify the card by entering the two amounts which are charged for verification. I enter three times correctly(correctly means I had checked two to three times when I was entering the amounts). But I said all time that I am entering the wrong amounts. Now It holds my billing method. Please resolve it.
Jul 25, 2020 10:00:00 PM by Ali H
I've uploaded a credit and debit card and it;s giving me an error when I try to pay. I can then see the charge failed message against both cards. Please assist.
Thanks
Jul 26, 2020 12:48:03 AM Edited Sep 26, 2020 07:05:03 AM by Aleksandar D
Hi Ali,
I checked and it seems that you already added another billing method and used it to fund escrow. Could you please let us know if you still need help with the charge failed message?
Thank you.
Sep 28, 2020 04:51:03 PM by Justin A
Sep 28, 2020 06:39:41 PM by Joanne P
Hi Justin,
I'm sorry for the trouble you had while trying to verify your billing method. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 3, 2020 07:16:50 PM by Stephanie N
I'm having the same exact issue. I've reached the maximum attempt to verify my payment method. I'm also in Korea, so I am unable to call support.
Oct 3, 2020 09:03:47 PM by Luiggi R
Hi Stephanie,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 5, 2020 07:21:55 AM Edited Oct 5, 2020 07:49:17 AM by Andrea G
I have a problem when paying for contracts sent to me by freelancers. When paying from my Visa card the following message appears: We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.
Also, I see the following message when I open my account profile: Financial transactions for **Edited for Community Guidelines** have been limited. Please check your email for additional information or contact customer support.
I hope an urgent solution to the problem
Thank you
**Edited for Community Guidelines**
Oct 5, 2020 08:06:40 AM by Andrea G
Hi Abdulrahman,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Oct 5, 2020 06:59:10 AM by Salah A
Hello,
Ready to hire and pay freelancer, but failed at credit card input. It says account needs to be verified, contact support.
Thanks,
Oct 5, 2020 09:41:56 AM by Muhammad Ali R
Hi, so a while back I hired someone on Upwork but then had to withdraw the offer because the freelancer didn't accept it but Upwork did accept the payment and the amount was deposited in escrow.
Now using the same debit card, I'm unable to hire a freelancer. Upwork says that the charge failed and I need to add a valid payment method. I'm so stressed out because of this. I need to hire someone immediately and Upwork won't let me do it.
Oct 5, 2020 10:44:04 AM by Andrea G
Hi Muhammad Ali,
I'm sorry to hear you're having trouble hiring a freelancer. I checked your account and it looks like the charges on your card keep getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Thanks!
Oct 6, 2020 04:26:31 AM by Michail M
I want to verify my credit card, but it doesen't seem possible. I don't see the Verify Now link.
It was there yesterday, but I failed to verify(such an idiot). What am I supposed to do?
Thanks in advance.
Oct 6, 2020 04:46:40 AM by Goran V
Hi Michail,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 7, 2020 05:42:09 AM by Sara D
Oct 7, 2020 07:00:56 AM by Aleksandar D
Hi Sara,
Thanks for reaching out to us. Please check with your bank for more information on why the charge is getting declined and make sure that you have enough funds on the card.
Regarding your PayPal, please try again using an alternative payment method from your PayPal wallet. You may want to consider contacting PayPal support for more information on this.
Thank you.
Oct 9, 2020 01:53:12 AM by Douglas B
Whats happening you refuse my TIDE BANK card and claimed it was a gift card???????
I don't have all day to sort your problems out get someone to call me on +44 207 112 5158
Oct 9, 2020 02:15:06 AM Edited Nov 7, 2020 11:48:20 AM by Goran V
Hi Douglas,
I`m sorry for the inconvenience this has caused you. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.
Oct 9, 2020 07:08:13 AM by Aymen F
Oct 9, 2020 08:21:10 AM by Andrea G
Hi Aymen,
I'm sorry to hear you're having trouble with payments. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Oct 12, 2020 03:17:29 AM Edited Oct 12, 2020 04:03:29 AM by Aleksandar D
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**
Oct 12, 2020 04:02:52 AM by Aleksandar D
Hi Nikki,
I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.
Thank you.
Oct 12, 2020 06:31:22 AM by Mattt L
It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.
Oct 12, 2020 06:37:20 AM by Goran V
Hi Mattt,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Oct 13, 2020 01:49:37 AM by Mercy K
Oct 13, 2020 01:52:07 AM by Goran V
Hi Mercy,
I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.
Oct 14, 2020 05:18:41 AM by Diana F
I am a new user on upwork, I had a project and hired someone, but cannot pay him until I finish the verify process - which I cannot do due to some error
Oct 14, 2020 05:30:34 AM by Aleksandar D
Hi Diana,
One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.
Oct 19, 2020 02:42:32 AM by Rod H
This is just ridiculous!! According to your own website I need to reach out to UPWORK to get somebody to assist with verifying the payments made to my card to continue to verify billing methods but cannot find any way possible to contact support!!!
Oct 19, 2020 11:33:26 PM by Mero M
Oct 19, 2020 11:59:11 PM by Aleksandar D
Hi Mero,
I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 20, 2020 06:25:23 AM by Jonathan E
I have the same issue. 2 payments total $10 were withdraw and returned to my card, but it is still not verified
Oct 20, 2020 06:30:50 AM by Aleksandar D
Hi Jonathan,
One of our team members will reach out to you directly via a support ticket to assist you further with the card verification.
Thank you.
Oct 21, 2020 10:43:31 AM by Zoha I
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.