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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
441 of 1,516

Hi David, 

I'll share your account with the team so that they can get back to you and assist you with verifying your billing method. 


-Avery
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David S Member Since: Apr 2, 2019
442 of 1,516
Thanks!
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Ami M Member Since: Apr 3, 2019
443 of 1,516

 

I have added my card and have been charged by Upwork for the verification process.

 

Unfortunately, it will not let me verify and it said, contact support. I am trying to get a project off the ground now... It is frustrating...

 

Can someone please help. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
444 of 1,516

Hi Ami,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

 

 


~ Bojan
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Maria Krystle A Member Since: Apr 3, 2019
445 of 1,516
I need help for verification of billing; k got lock up flr multiple entries
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Avery O Moderator Member Since: Nov 23, 2015
446 of 1,516

Hi Maria Krystle, 

The Customer Support Team will reach out to you to assist you with your credit card verification. 


-Avery
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Georgea H Member Since: Apr 4, 2019
447 of 1,516

I need help too

from being locked out

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Avery O Moderator Member Since: Nov 23, 2015
448 of 1,516

Hi Georgea, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you with your credit card verification.


-Avery
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Kizee E Member Since: Apr 6, 2019
449 of 1,516

I too am having the same issue with payment verifications in this thread.  I apologize if Ive subimitted a request the incorrect way but I am new to this site and need help ASAP.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
450 of 1,516

Hi Kizee,

 

I've shared your concern with the customer support team, and one of the team members will reach out via support ticket to assist you directly. Thank you!


-Joanne
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