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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Nitesh K Member Since: May 12, 2018
451 of 1,520

I am getting error "You have exceeded the maximum attempts to verify" when i try to complete my credit card verification. How to reset or contact customer support?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
452 of 1,520

Hi Nitesh,

 

A team member will reach out to assist you directly with this issue. Thank you for your patience. 


-Joanne
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Diyoda S M Member Since: Apr 6, 2019
453 of 1,520

I am having the same issue. And no documentation is available to resolve it

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
454 of 1,520

Hi Diyoda,

 

Sorry you ran into issues adding a payment method. We'll have one of our support agents reach out to you directly and assist you with your credit card verification.

~ Valeria
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Active Member
Jese M Member Since: Apr 7, 2019
455 of 1,520

it will not let me pay the free lancer because it will not let me verify my card but had no problem taking the money out my account for the verification process.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
456 of 1,520

Hi Jese,

 

I've shared your concern with the customer support team, and one of the team members will reach out via support ticket to assist you directly. Thanks!


-Joanne
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Active Member
Andras T Member Since: Apr 8, 2019
457 of 1,520

I've just registered, added a billing method and tried to verify my credit card. It was charged 2 times (sum of $10) and now under "Billing methods" next to the cc I see "Requires verification. Contact customer support".

 

Any idea what to do?

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Active Member
Andras T Member Since: Apr 8, 2019
458 of 1,520

I think the issue is that I entered the wrong amounts a few times... but dunno now what to do. I've also tried to remove and re-add the cc but the issue remained.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
459 of 1,520

Hi Andras,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

 

Thank you for reaching out to us.


~ Bojan
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Active Member
Bonnie I Member Since: Apr 9, 2019
460 of 1,520

The site will not let me verify my credit card so I can pay my freelancer!!  Why is there no clear email or phone number to call???

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