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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
481 of 1,609

Hi Melissa,

 

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 


~ Bojan
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Anu D Member Since: Apr 12, 2019
482 of 1,609

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

 

Please advise. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
483 of 1,609

Hi Anu,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Liliana S Member Since: Apr 13, 2019
484 of 1,609

i cannot do the verification of my credit card. What can i do?

 

kind regards,

 

Liliana Silvestre

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
485 of 1,609

Hi Liliana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you.

~ Aleksandar
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Maryna S Member Since: Apr 17, 2019
486 of 1,609

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
487 of 1,609

Hi Maryna,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Marina G Member Since: Apr 18, 2019
488 of 1,609
Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
489 of 1,609

Hi Marina,

 

We'll have one of our agents reach out to you via support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
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Marina G Member Since: Apr 18, 2019
490 of 1,609
So i should just wait?
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