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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
41 of 996

Hi Sevim,

 

One of our team members will reach out to you via ticket and assist you further with verifying your billing method. Thank you.


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Active Member
Info B Member Since: Apr 1, 2019
42 of 996

Hey, 

 

I have just created an account and have added a card . 

By mistek insted of usd amount i have entered my local amount in it and now not sure from where i can add amounts again. 

 

I tried editing my card and also removing the card and adding it again but nothing works 

 

how can i activate my card 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
43 of 996

Hi Info,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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Active Member
Cristina L Member Since: Apr 14, 2019
44 of 996

Please have someone contact me. I'm having problems as well. The editor cannot accept my offer because the account is on hold. I was not able to verify the card because it was too confusing to understand the amount. However, the money is already processing out of my account. Please take the hold off my account so the editor can do her job. Second, thinking the lack of verification was a problem in my card, I used another card and ended up with verification fee being processed out of the second card too. Please cancel the duplication. The second card was already removed from my upwork account. Thank you. This is a bad start. I hope things change.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
45 of 996

Hi Cristina,

 

I've shared your concern with our customer support team and one of our team members will reach out to you via support ticket and assist you directly with your concern. Thank you!


-Joanne
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Active Member
Georgea H Member Since: Apr 4, 2019
46 of 996

I have the same issue! 

 

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Active Member
Tedi S Member Since: Jun 4, 2019
47 of 996

Hi Varelia or Bojan,

 

I have the same issue - not able to verify payment anymore.

Please contact me.

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
48 of 996

Hi Tedi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Tedi S Member Since: Jun 4, 2019
49 of 996
Hi Moderator,
Until now, I have not been contacted.
Thanks.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
50 of 996

Hi Tedi,

 

Just to confirm that our team has reached out to you via ticket. You can access your tickets on this Link, thank you.


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