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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Manuela M Member Since: Jul 9, 2018
41 of 349

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

Moderator
Goran V Moderator Member Since: Mar 24, 2017
42 of 349

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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Active Member
Jennifer C Member Since: Jul 9, 2018
43 of 349

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

Community Guru
Ryan C Member Since: Feb 3, 2017
44 of 349

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


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Active Member
Jasmine R Member Since: Jul 6, 2018
45 of 349

Need customer service to verify credit card. Please contact me

Moderator
Avery O Moderator Member Since: Nov 23, 2015
46 of 349

Hi Jasmine, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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Active Member
Clea R Member Since: Jul 10, 2018
47 of 349

Hi, I am having the same problem.

Please reach out so I can move forward with my freelancers.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
48 of 349

Hi Clea,

One of our team members will reach out to you directly and assist you further with this, thank you.


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Active Member
Ashmita R Member Since: Jul 10, 2018
49 of 349

There is no phone no. to call for customer service and i need to "contact customer service" for verification ASAP. Can someone kindly help me out .

 

Regards,

Ashmita

Moderator
Goran V Moderator Member Since: Mar 24, 2017
50 of 349

Hi Ashmita,

One of our customer support agents will reach out to you via ticket and assist you further, you can access your tickets on this Link. Thank you.


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