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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Tedi S Member Since: Jun 4, 2019
41 of 822
Hi Moderator,
Until now, I have not been contacted.
Goran V Moderator Member Since: Mar 24, 2017
42 of 822

Hi Tedi,


Just to confirm that our team has reached out to you via ticket. You can access your tickets on this Link, thank you.

Active Member
Gilles P Member Since: Aug 24, 2019
43 of 822


Same problem. No possibility to complet my billing method. Card blocked.

Thanks for your help !

Aleksandar D Moderator Member Since: Mar 23, 2019
44 of 822

Hi Gilles,


Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Active Member
Roxon A Member Since: Oct 14, 2019
45 of 822
I have the same issue - not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?

Active Member
Rick O Member Since: Feb 5, 2019
46 of 822

I got the same issue!

Bojan S Moderator Member Since: Mar 9, 2018
47 of 822

Hi Rick,


We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us. 

~ Bojan
Active Member
Konstantin A Member Since: Mar 28, 2019
48 of 822

Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"

Goran V Moderator Member Since: Mar 24, 2017
49 of 822

Hi Konstantin,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.

Active Member
Ata K Member Since: May 15, 2019
50 of 822

Hi Upwork staff,

I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact. 

Dr. Ata Karim