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Need to contact support to verify my credit card but it doesn't give an option to contact support

806addc4
Active Member
Novell W Member Since: May 3, 2020
41 of 1,988

Hi, I am having the same verification issue. 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
42 of 1,988

Hi Novell,

 

I have shared your concern with the team, and one of our agents will reach out and assist you further. Thank you!


-Joanne
Untitled
a8c8f043
Active Member
Wale J Member Since: May 27, 2020
43 of 1,988
Hi upwork support team, I added a billing card for verification but later moved it to change to another card but the card I changed to wasn't working so I re-added the initial card, after some time my account was debited twice with $5.97 & $5.97 which I tried to use for the verification but its not working. Am even surprised with the amount as the addition is more than $10. Pls help with this issue to verify my billing method.
Thanks.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
44 of 1,988

Hi Wale,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.


Untitled
1efdfdf0
Active Member
MandI C Member Since: Jun 9, 2020
45 of 1,988

Hi, I am having the same verification issue. 

3220aadb
Active Member
Jillian B Member Since: Jun 22, 2020
46 of 1,988
Hi,
I have the same issue. My payment method is not verified and cannot complete payment to the seller. Wow, this seems to be a common problem.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
47 of 1,988

Hi Jillian,


I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


Untitled
f9f52491
Active Member
Aziz S Member Since: Jun 22, 2020
48 of 1,988

Hello , 

 

I have the same issue , i was too late the first time and thats it i couldnt do it again, they have asked me to contact the custmer service, and thats another issue as per the comments. 

 

need your kind assist.

thanks.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
49 of 1,988

Hi Aziz,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
209f0013
Active Member
Syed U Member Since: Sep 7, 2020
50 of 1,988
I’ve added my payment method just to check how it works and $10 were deducted from my account. When will i get them back because i did not authorise upwork to charge me $10 for adding my card.
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