I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
I have the same issue , i was too late the first time and thats it i couldnt do it again, they have asked me to contact the custmer service, and thats another issue as per the comments.
need your kind assist.
The two small verification charges were placed on your credit card when you added it as a payment method. I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.