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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Rick O Member Since: Feb 5, 2019
41 of 726

I got the same issue!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
42 of 726

Hi Rick,

 

We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Konstantin A Member Since: Mar 28, 2019
43 of 726

Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"

Moderator
Goran V Moderator Member Since: Mar 24, 2017
44 of 726

Hi Konstantin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.


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Active Member
Ata K Member Since: May 15, 2019
45 of 726

Hi Upwork staff,

I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact. 

Dr. Ata Karim

Moderator
Avery O Moderator Member Since: Nov 23, 2015
46 of 726

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
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Active Member
Ata K Member Since: May 15, 2019
47 of 726

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
48 of 726

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Ata K Member Since: May 15, 2019
49 of 726
Thanks.
Active Member
Mary B Member Since: Aug 1, 2019
50 of 726

I am having the same issues too.

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