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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Kizee E Member Since: Apr 6, 2019
491 of 1,704

I too am having the same issue with payment verifications in this thread.  I apologize if Ive subimitted a request the incorrect way but I am new to this site and need help ASAP.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
492 of 1,704

Hi Kizee,

 

I've shared your concern with the customer support team, and one of the team members will reach out via support ticket to assist you directly. Thank you!


-Joanne
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Nitesh K Member Since: May 12, 2018
493 of 1,704

I am getting error "You have exceeded the maximum attempts to verify" when i try to complete my credit card verification. How to reset or contact customer support?

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Joanne Marie P Moderator Member Since: Nov 26, 2017
494 of 1,704

Hi Nitesh,

 

A team member will reach out to assist you directly with this issue. Thank you for your patience. 


-Joanne
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Diyoda S M Member Since: Apr 6, 2019
495 of 1,704

I am having the same issue. And no documentation is available to resolve it

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Valeria K Moderator Member Since: Mar 6, 2014
496 of 1,704

Hi Diyoda,

 

Sorry you ran into issues adding a payment method. We'll have one of our support agents reach out to you directly and assist you with your credit card verification.

~ Valeria
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Jese M Member Since: Apr 7, 2019
497 of 1,704

it will not let me pay the free lancer because it will not let me verify my card but had no problem taking the money out my account for the verification process.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
498 of 1,704

Hi Jese,

 

I've shared your concern with the customer support team, and one of the team members will reach out via support ticket to assist you directly. Thanks!


-Joanne
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Andras T Member Since: Apr 8, 2019
499 of 1,704

I've just registered, added a billing method and tried to verify my credit card. It was charged 2 times (sum of $10) and now under "Billing methods" next to the cc I see "Requires verification. Contact customer support".

 

Any idea what to do?

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Andras T Member Since: Apr 8, 2019
500 of 1,704

I think the issue is that I entered the wrong amounts a few times... but dunno now what to do. I've also tried to remove and re-add the cc but the issue remained.

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