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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
501 of 1,710

Hi Andras,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

 

Thank you for reaching out to us.


~ Bojan
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Bonnie I Member Since: Apr 9, 2019
502 of 1,710

The site will not let me verify my credit card so I can pay my freelancer!!  Why is there no clear email or phone number to call???

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
503 of 1,710

Hi Bonnie,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

 

Thank you.


~ Bojan
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Tom S Member Since: Apr 11, 2019
504 of 1,710

I've been locked out of verifying my credit card due to too many wrong entries. The bot articles were useless, to me anyway, and I've been unable to find Live Help or even a Support phone number. I finally have the correct figures for verification.
How can I get it verified so I can pay the developer?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
505 of 1,710

Thank you for reaching out to us, Tom.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 


~ Bojan
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Kenneth G Member Since: Apr 12, 2019
506 of 1,710

Got the same issue - am blocked

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Goran V Moderator Member Since: Mar 24, 2017
507 of 1,710

Hi Kenneth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Melissa L Member Since: Apr 12, 2019
508 of 1,710

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

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Bojan S Moderator Member Since: Mar 9, 2018
509 of 1,710

Hi Melissa,

 

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 


~ Bojan
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Anu D Member Since: Apr 12, 2019
510 of 1,710

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

 

Please advise. 

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