Need to contact support to verify my credit card but it doesn't give an option to contact support

[Marina G]

So i should just wait?

[Bojan S]

Hi Marina,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

[Samsara C]

I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???

 I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got. 

[Avery O]

Hi Samsara, 

A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.

[Samsara C]

Hi Avery,

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

Thank you!

[Vladimir G]

Hi Samsara,

I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?

[Samsara C]

Hi Vladimir,

Thanks for the info. I didn't know there was a response, but I just now replied.

Thanks,

Samsara

[Miriah S]

Hi, Samsara! How many times did you send the initial verification request? If you sent multiple then it might have a delay of old verification amounts vs what your Upwork account plans to send, appearing as a wrong amount.

Upwork's support and verification can sometimes be slow so I recommend patience. My account took several days to completely set up. 

[Samsara C]

If I understand correctly, I hit "submit verification" and got rejected. I
then would enter different values, try to submit, and get rejected. After a
few tries--with both cards i tried---I was locked out and shown the
"contact customer support" option.
I was never able to successfully send any amount, ever.

Thanks

[Hamza Y]

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please?