Need to contact support to verify my credit card but it doesn't give an option to contact support

[Tom S]

I've been locked out of verifying my credit card due to too many wrong entries. The bot articles were useless, to me anyway, and I've been unable to find Live Help or even a Support phone number. I finally have the correct figures for verification.
How can I get it verified so I can pay the developer?

[Bojan S]

Thank you for reaching out to us, Tom.

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

[Kenneth G]

Got the same issue - am blocked

[Goran V]

Hi Kenneth,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[Melissa L]

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

[Bojan S]

Hi Melissa,

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

[Anu D]

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

Please advise. 

[Bojan S]

Hi Anu,

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

Thank you for reaching out to us. 

[Liliana S]

i cannot do the verification of my credit card. What can i do?

kind regards,

Liliana Silvestre

[Aleksandar D]

Hi Liliana,

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

Thank you.