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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Marina G Member Since: Apr 18, 2019
551 of 1,893
So i should just wait?
Bojan S Moderator Member Since: Mar 9, 2018
552 of 1,893

Hi Marina,


A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

~ Bojan
Active Member
Samsara C Member Since: Apr 17, 2019
553 of 1,893

I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???


 I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got. 

Avery O Moderator Member Since: Nov 23, 2015
554 of 1,893

Hi Samsara, 

A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.

Active Member
Samsara C Member Since: Apr 17, 2019
555 of 1,893

Hi Avery,


Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.


Thank you!

Vladimir G Moderator Member Since: Oct 31, 2014
556 of 1,893

Hi Samsara,


I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?

Active Member
Samsara C Member Since: Apr 17, 2019
557 of 1,893

Hi Vladimir,


Thanks for the info. I didn't know there was a response, but I just now replied.




Active Member
Miriah S Member Since: Feb 26, 2019
558 of 1,893

Hi, Samsara! How many times did you send the initial verification request? If you sent multiple then it might have a delay of old verification amounts vs what your Upwork account plans to send, appearing as a wrong amount.


Upwork's support and verification can sometimes be slow so I recommend patience. My account took several days to completely set up. 

Active Member
Samsara C Member Since: Apr 17, 2019
559 of 1,893
If I understand correctly, I hit "submit verification" and got rejected. I
then would enter different values, try to submit, and get rejected. After a
few tries--with both cards i tried---I was locked out and shown the
"contact customer support" option.
I was never able to successfully send any amount, ever.


Active Member
Hamza Y Member Since: Apr 24, 2019
560 of 1,893

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please?