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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Timo S Member Since: Sep 15, 2020
51 of 1,760

verification problem need to be fixed 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
52 of 1,760

Hi Timo,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Sam S Member Since: Dec 15, 2019
53 of 1,760
I am having the same issue with payment/ verification . Please suggest
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
54 of 1,760

Hi Sam,

 

I checked your account and it looks like you have not added a billing method yet. To add a billing method, please go to Settings> Billing Method. You can check this help article for more information about the accepted billing methods that you can use. Thank you!


-Joanne
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Active Member
LaTonya J Member Since: May 28, 2019
55 of 1,760

I submitted an online support ticket as well and wasn't sure which was the best method to contact support so I used the Community Bot and wound up here. I added a Paypal account and also want to submit verification.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
56 of 1,760

Thank you for reaching out to us, LaTonya.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 


~ Bojan
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MandI C Member Since: Jun 9, 2020
57 of 1,760

Hi, I am having the same verification issue.  please help

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Active Member
Sam A Member Since: Jun 10, 2019
58 of 1,760
Hi
I have the same issue - not able to verify payment anymore and it is blocked.

Thank you
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
59 of 1,760

Hi Sam,

 

Our team will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.


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Active Member
Daniel A Member Since: Nov 22, 2019
60 of 1,760
Hi guys I have the same problem please can someone help me?
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