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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Goran V Moderator Member Since: Mar 24, 2017
51 of 841

Hi Konstantin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.


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Active Member
Ata K Member Since: May 15, 2019
52 of 841

Hi Upwork staff,

I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact. 

Dr. Ata Karim

Moderator
Avery O Moderator Member Since: Nov 23, 2015
53 of 841

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
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Active Member
Ata K Member Since: May 15, 2019
54 of 841

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
55 of 841

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Ata K Member Since: May 15, 2019
56 of 841
Thanks.
Active Member
Mary B Member Since: Aug 1, 2019
57 of 841

I am having the same issues too.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
58 of 841

Hi Mary,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Muhammad J Member Since: Oct 1, 2019
59 of 841

I am facing the same issue. I even can't contact upwork by submitting a new request, please someone assist me via ticket as possible as soon. ITS URGENT!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
60 of 841

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
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