Showing results for 
Search instead for 
Did you mean: 

Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Orane C Member Since: Feb 28, 2019
51 of 580

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Avery O Moderator Member Since: Nov 23, 2015
52 of 580

Hi Orane, 

I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 

Active Member
Rawan M Member Since: Apr 2, 2019
53 of 580
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
Goran V Moderator Member Since: Mar 24, 2017
54 of 580

Hi Rawan,


One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.

Active Member
Carol B Member Since: Jul 5, 2018
55 of 580

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

Valeria K Moderator Member Since: Mar 6, 2014
56 of 580

Hi Carol,


It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
Active Member
Retouch P Member Since: Jul 6, 2018
57 of 580

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.


Please help me

Vladimir G Moderator Member Since: Oct 31, 2014
58 of 580

Hi Retouch,


Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
59 of 580

Same issue. how do I verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
60 of 580

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!


~ Jo-An