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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
51 of 418

Hi Retouch,

 

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
52 of 418

Same issue. how do I verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
53 of 418

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

 

~ Jo-An

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Active Member
Mous S Member Since: Jul 8, 2018
54 of 418

I can't verify my payment , it ask me to contact support

Community Guru
Jo-An B Member Since: Aug 2, 2016
55 of 418

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Manuela M Member Since: Jul 9, 2018
56 of 418

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

Moderator
Goran V Moderator Member Since: Mar 24, 2017
57 of 418

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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Active Member
Jennifer C Member Since: Jul 9, 2018
58 of 418

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

Community Guru
Ryan C Member Since: Feb 3, 2017
59 of 418

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


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Active Member
Jasmine R Member Since: Jul 6, 2018
60 of 418

Need customer service to verify credit card. Please contact me

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