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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Josh P Member Since: Apr 30, 2020
61 of 1,752
Hi I am having the same issue I was locked out and need to verify my payment.
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Atul K Member Since: May 8, 2019
62 of 1,752

Hi Bojan,

My billing method is not verified because of wrong amount entries done by me. 

Can you please help me out sort this issue.

Thanks

Atul 

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
63 of 1,752

Hi Atul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Sevim G Member Since: Mar 26, 2019
64 of 1,752
Me too, please!
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Goran V Moderator Member Since: Mar 24, 2017
65 of 1,752

Hi Sevim,

 

One of our team members will reach out to you via ticket and assist you further with verifying your billing method. Thank you.


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Info B Member Since: Apr 1, 2019
66 of 1,752

Hey, 

 

I have just created an account and have added a card . 

By mistek insted of usd amount i have entered my local amount in it and now not sure from where i can add amounts again. 

 

I tried editing my card and also removing the card and adding it again but nothing works 

 

how can i activate my card 

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Goran V Moderator Member Since: Mar 24, 2017
67 of 1,752

Hi Info,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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Cristina L Member Since: Apr 14, 2019
68 of 1,752

Please have someone contact me. I'm having problems as well. The editor cannot accept my offer because the account is on hold. I was not able to verify the card because it was too confusing to understand the amount. However, the money is already processing out of my account. Please take the hold off my account so the editor can do her job. Second, thinking the lack of verification was a problem in my card, I used another card and ended up with verification fee being processed out of the second card too. Please cancel the duplication. The second card was already removed from my upwork account. Thank you. This is a bad start. I hope things change.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
69 of 1,752

Hi Cristina,

 

I've shared your concern with our customer support team and one of our team members will reach out to you via support ticket and assist you directly with your concern. Thank you!


-Joanne
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Georgea H Member Since: Apr 4, 2019
70 of 1,752

I have the same issue! 

 

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