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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Mous S Member Since: Jul 8, 2018
61 of 598

I can't verify my payment , it ask me to contact support

Community Guru
Jo-An B Member Since: Aug 2, 2016
62 of 598

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

Active Member
Manuela M Member Since: Jul 9, 2018
63 of 598

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

Goran V Moderator Member Since: Mar 24, 2017
64 of 598

Hi Manuela,


One of our customer support agents will reach out to you shortly and assist you further, thank you.

Active Member
Jennifer C Member Since: Jul 9, 2018
65 of 598


Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

Community Guru
Ryan C Member Since: Feb 3, 2017
66 of 598

Hello Jennifer,


I have escalated your request with the team. One of our team members will reach out to you shortly. 


Thank you.

Active Member
Jasmine R Member Since: Jul 6, 2018
67 of 598

Need customer service to verify credit card. Please contact me

Avery O Moderator Member Since: Nov 23, 2015
68 of 598

Hi Jasmine, 

A member of the Customer Support Team will reach out to you to assist you directly. 

Active Member
Clea R Member Since: Jul 10, 2018
69 of 598

Hi, I am having the same problem.

Please reach out so I can move forward with my freelancers.

Goran V Moderator Member Since: Mar 24, 2017
70 of 598

Hi Clea,

One of our team members will reach out to you directly and assist you further with this, thank you.