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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Roxon A Member Since: Oct 14, 2019
61 of 827
Hi Valeria,
I am new to upwork and had the same issue. How can I unlock my account to complete my card verification!!

Thanks,
Moderator
Goran V Moderator Member Since: Mar 24, 2017
62 of 827

Hi Roxon and Pappu,

Our team will reach out to you both via ticket and assist you further with your billing methods. You can access your tickets on this Link. If further help is needed let me know, thank you.


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Active Member
Beth M Member Since: Nov 11, 2019
63 of 827
Can you please help me? I can not verify the credit card charges as they have already been removed from my credit card. The freelancer wants to get paid
Active Member
David B Member Since: Jul 4, 2018
64 of 827

I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Moderator
Avery O Moderator Member Since: Nov 23, 2015
65 of 827

Hi David, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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Active Member
Orane C Member Since: Feb 28, 2019
66 of 827

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
67 of 827

Hi Orane, 


I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 


-Avery
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Active Member
Rawan M Member Since: Apr 2, 2019
68 of 827
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
Moderator
Goran V Moderator Member Since: Mar 24, 2017
69 of 827

Hi Rawan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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Active Member
Carol B Member Since: Jul 5, 2018
70 of 827

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

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