Need to contact support to verify my credit card but it doesn't give an option to contact support

[Gilles P]

Hello,

Same problem. No possibility to complet my billing method. Card blocked.

Thanks for your help !

[Aleksandar D]

Hi Gilles,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Luka M]

Hi Bojan,

I have a problem with my verification process. There seems to be a problem with the name on my credit card. How can I fix this?

[Aleksandar D]

Hi Luka,

Thanks for reaching out to us. I checked and it seems that you already created a support ticket regarding your problem. I already followed up with the team handling your case and you can expect an update on your ticket in a timely manner.

Thank you.

[Gwen M]

I need help too. You guys make it so difficult to even submit a help ticket. Why is that? I need help verifying my credit card. I am not abot to do it using the method in the system.

Please contact me. Gwen Murray **Edited for community guidelines**

[Bojan S]

Thank you for reaching out to us, Gwen.

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

[Roxon A]

I have the same issue - not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?

[Rick O]

I got the same issue!

[Bojan S]

Hi Rick,

We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us. 

[Konstantin A]

Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"