Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
D M Member Since: Oct 15, 2019
721 of 779

I've exceeded maximum no of attempts and therefore cannot verify my billing method. Please help.

Active Member
Imoleayo O Member Since: Oct 15, 2019
722 of 779

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for any issue.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
723 of 779

Hi Imoleayo,

 

Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with your billing method verification process.

 

~ Bojan
Untitled
Active Member
Phil C Member Since: Oct 15, 2019
724 of 779

The billing method set up is so not user friendly.  I continue to get an error message.  I was able to get the "small" amounts withdrawn from my paypal account, which I verified, but I continue to get a message that says I need to set up a billing method.

 

Also I wasn't pleased to see that the "small" amounts totalled $10.  And I didn't see anything that suggested that the $10 would be credited back or applied to the amount I owe the freelancer. Which, by the way, the system won't let me officially hire.

 

I'm also irritated that I have to use community support instead of an actual customer service support team.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
725 of 779

Hi Phil,

 

I apologize for the inconvenience this caused. One of our agents will reach out to you directly via a support ticket and assist you with setting up your billing method.

 

Thank you for reaching out to us! 

~ Bojan
Untitled
Active Member
Marcus J Member Since: Oct 15, 2019
726 of 779

Tried to add my visa but I always get this message.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I have been in contact with my bank, they cant se any problem. The card is working everywhere else.

 

How can I have my card accepted?

 

//Marcus

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
727 of 779

Hi Marcus,

 

I just checked your account and it looks like you were able to successfully add your billing method. Feel free to follow up if you still need any assistance, we're here to help.

 

Thank you! 

~ Bojan
Untitled
Active Member
Sunbal M Member Since: May 27, 2019
728 of 779
Q:
I want to verify my credit card. Entered two statements but they said you entered invalid. Then i tried again and they said your chances are finished, contact customer care. How can i verify my credit card in it.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
729 of 779

Hi Sunbal,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


Untitled
Active Member
Sunbal M Member Since: May 27, 2019
730 of 779

Thanks Goran. I will be waiting.

TOP KUDOED MEMBERS