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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Goran V Moderator Member Since: Mar 24, 2017
731 of 790

Hi Sunbal,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Sunbal M Member Since: May 27, 2019
732 of 790

Thanks Goran. I will be waiting.

Active Member
Linnea R Member Since: Oct 17, 2019
733 of 790
 
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
734 of 790

Hi Linnea,

 

The two small verification charges were placed on your credit card when you added it as a payment method. The sum of those charges equals $10 and should appear in your credit card statement shortly. Then you can enter those amounts in the verification form in your Settings> Billing Methods and complete the verification.

 

Thank you!

~ Bojan
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Active Member
Joachim L Member Since: Oct 19, 2019
735 of 790

Hi! 

I'm trying to deposit through paypal, but getting 

 

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

 

 

- Card is added to paypal 
- Balance has enough 
- Paypal account is added here 
- Paypal account is verified 
 
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
736 of 790

Hi Joachim,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Sofia M Member Since: Oct 20, 2019
737 of 790

i have tried to input the amount for verification in my currency which make me locked i think and now the the page is not showing to verify amount option and am unable to get upwork customer care.

here is the screeshot of my account.

My first question is how can i verify my amount 

second is how can contact customer support if i persist this type of problem again.

third how long it takes to reverify my billing account 

fourth the amount they charged.did they refund it to me in case i am unable to contact customer care (because there is no customer care )

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
738 of 790

Hi Sofia,

 

One of our team members will reach out and assist you directly via support ticket, thank you. 


-Joanne
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Active Member
Mohammad A Member Since: Oct 21, 2019
739 of 790

Hi, I have the same issue. what i can do 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
740 of 790

Hi Mohammad,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket and assist you with your request.

~ Bojan
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