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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
741 of 1,752

Hi Paramvir,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you for your patience! 


~ Bojan
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Active Member
Zahida P Member Since: Sep 12, 2019
742 of 1,752

i need help.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
743 of 1,752

Thank you for reaching out to us, Zahida.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 


~ Bojan
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Active Member
Osama K Member Since: May 3, 2019
744 of 1,752
Hello,

I have same issue. Dont have button for verification and cant verify the card. Need to verify it ASAP to hire a freelancer.
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Active Member
Dmytro K Member Since: Sep 13, 2019
745 of 1,752

`Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method.`

This card was previously used on other accounts of members of our company. However, they've already removed it. I still don't have the ability to associate it with my account. 

Could you help please with it?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
746 of 1,752

Hi Dmytro and Osama,

 

Our team will reach out to you both via ticket as soon as possible and assist you further with your billing methods. Thank you.


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Active Member
Dorian V Member Since: Jun 26, 2017
747 of 1,752

Hi Goran, I have the issue with the verification process of my card. 

Can you please assist me?

Thank you

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
748 of 1,752

Thank you for reaching out to us, Dorian.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 


~ Bojan
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Active Member
Guy S Member Since: Sep 13, 2019
749 of 1,752

I can not get my credit card to be authorized in your system. Plus no phone number to call customer support. Your bot answers in circles. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
750 of 1,752

Thank you for reaching out to us, Guy.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your billing method verification process.


~ Bojan
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