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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
741 of 843

Hi Phil,

 

I apologize for the inconvenience this caused. One of our agents will reach out to you directly via a support ticket and assist you with setting up your billing method.

 

Thank you for reaching out to us! 

~ Bojan
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Active Member
Marcus J Member Since: Oct 15, 2019
742 of 843

Tried to add my visa but I always get this message.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I have been in contact with my bank, they cant se any problem. The card is working everywhere else.

 

How can I have my card accepted?

 

//Marcus

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
743 of 843

Hi Marcus,

 

I just checked your account and it looks like you were able to successfully add your billing method. Feel free to follow up if you still need any assistance, we're here to help.

 

Thank you! 

~ Bojan
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Active Member
Sunbal M Member Since: May 27, 2019
744 of 843
Q:
I want to verify my credit card. Entered two statements but they said you entered invalid. Then i tried again and they said your chances are finished, contact customer care. How can i verify my credit card in it.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
745 of 843

Hi Sunbal,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Sunbal M Member Since: May 27, 2019
746 of 843

Thanks Goran. I will be waiting.

Active Member
Linnea R Member Since: Oct 17, 2019
747 of 843
 
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
748 of 843

Hi Linnea,

 

The two small verification charges were placed on your credit card when you added it as a payment method. The sum of those charges equals $10 and should appear in your credit card statement shortly. Then you can enter those amounts in the verification form in your Settings> Billing Methods and complete the verification.

 

Thank you!

~ Bojan
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Active Member
Joachim L Member Since: Oct 19, 2019
749 of 843

Hi! 

I'm trying to deposit through paypal, but getting 

 

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

 

 

- Card is added to paypal 
- Balance has enough 
- Paypal account is added here 
- Paypal account is verified 
 
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
750 of 843

Hi Joachim,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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