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Need to contact support to verify my credit card but it doesn't give an option to contact support

bab26c12
Active Member
Sevim G Member Since: Mar 26, 2019
71 of 1,988
Me too, please!
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
72 of 1,988

Hi Sevim,

 

One of our team members will reach out to you via ticket and assist you further with verifying your billing method. Thank you.


Untitled
39aad8f8
Active Member
Info B Member Since: Apr 1, 2019
73 of 1,988

Hey, 

 

I have just created an account and have added a card . 

By mistek insted of usd amount i have entered my local amount in it and now not sure from where i can add amounts again. 

 

I tried editing my card and also removing the card and adding it again but nothing works 

 

how can i activate my card 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
74 of 1,988

Hi Info,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


Untitled
626f30ec
Active Member
Cristina L Member Since: Apr 14, 2019
75 of 1,988

Please have someone contact me. I'm having problems as well. The editor cannot accept my offer because the account is on hold. I was not able to verify the card because it was too confusing to understand the amount. However, the money is already processing out of my account. Please take the hold off my account so the editor can do her job. Second, thinking the lack of verification was a problem in my card, I used another card and ended up with verification fee being processed out of the second card too. Please cancel the duplication. The second card was already removed from my upwork account. Thank you. This is a bad start. I hope things change.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
76 of 1,988

Hi Cristina,

 

I've shared your concern with our customer support team and one of our team members will reach out to you via support ticket and assist you directly with your concern. Thank you!


-Joanne
Untitled
22fb98a0
Active Member
Georgea H Member Since: Apr 4, 2019
77 of 1,988

I have the same issue! 

 

9c41e333
Active Member
Tedi S Member Since: Jun 4, 2019
78 of 1,988

Hi Varelia or Bojan,

 

I have the same issue - not able to verify payment anymore.

Please contact me.

Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
79 of 1,988

Hi Tedi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


Untitled
9c41e333
Active Member
Tedi S Member Since: Jun 4, 2019
80 of 1,988
Hi Moderator,
Until now, I have not been contacted.
Thanks.
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