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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Tedi S Member Since: Jun 4, 2019
71 of 1,764

Hi Varelia or Bojan,

 

I have the same issue - not able to verify payment anymore.

Please contact me.

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
72 of 1,764

Hi Tedi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Tedi S Member Since: Jun 4, 2019
73 of 1,764
Hi Moderator,
Until now, I have not been contacted.
Thanks.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
74 of 1,764

Hi Tedi,

 

Just to confirm that our team has reached out to you via ticket. You can access your tickets on this Link, thank you.


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Active Member
Gilles P Member Since: Aug 24, 2019
75 of 1,764

Hello,

Same problem. No possibility to complet my billing method. Card blocked.

Thanks for your help !

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
76 of 1,764

Hi Gilles,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Luka M Member Since: Jan 18, 2020
77 of 1,764

Hi Bojan,

 

I have a problem with my verification process. There seems to be a problem with the name on my credit card. How can I fix this?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
78 of 1,764

Hi Luka,

 

Thanks for reaching out to us. I checked and it seems that you already created a support ticket regarding your problem. I already followed up with the team handling your case and you can expect an update on your ticket in a timely manner.

 

Thank you.

~ Aleksandar
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Active Member
Gwen M Member Since: Mar 13, 2020
79 of 1,764

I need help too. You guys make it so difficult to even submit a help ticket. Why is that? I need help verifying my credit card. I am not abot to do it using the method in the system.

 

Please contact me. Gwen Murray **Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
80 of 1,764

Thank you for reaching out to us, Gwen.

 

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 


~ Bojan
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