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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
71 of 827

Hi Carol,

 

It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
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Active Member
Retouch P Member Since: Jul 6, 2018
72 of 827

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.

 

Please help me

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
73 of 827

Hi Retouch,

 

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
74 of 827

Same issue. how do I verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
75 of 827

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

 

~ Jo-An

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Active Member
Mous S Member Since: Jul 8, 2018
76 of 827

I can't verify my payment , it ask me to contact support

Community Guru
Jo-An B Member Since: Aug 2, 2016
77 of 827

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Manuela M Member Since: Jul 9, 2018
78 of 827

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

Moderator
Goran V Moderator Member Since: Mar 24, 2017
79 of 827

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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Active Member
Jennifer C Member Since: Jul 9, 2018
80 of 827

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

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