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Need to contact support to verify my credit card but it doesn't give an option to contact support

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
871 of 946

Hi Tony,

 

One of our team members will reach out and assist you directly in verifying your credit card. Thank you!


-Joanne
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Active Member
Tony D Member Since: Jan 4, 2020
872 of 946

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you.

Active Member
Ashutosh S Member Since: Jan 5, 2020
873 of 946
My credit card was working fine but suddenly, it is showing Charge Failed. What should i do ?
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
874 of 946

Hi Ashutosh,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Saurabh C Member Since: Jan 7, 2020
875 of 946

Hi,
I'm not able to hire a freelancer because it's always showing me this error,
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

I called my bank also and they said I've enough limit to do transactions & card is also working but still not able to do the payment. It always showing me the above error while adding the amount in Escrow.

Waiting for your quick reply, it's urgent.
Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
876 of 946

Hi Saurabh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Walid G Member Since: Jan 7, 2020
877 of 946

My trials to verify my credit card finished and i can't verify it again, need to contact someone to unlock this

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
878 of 946

Hi Walid,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.

Thank you.

~ Aleksandar
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Active Member
Orcelima O Member Since: Jan 8, 2020
879 of 946

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
880 of 946

Hi Orcelima,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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