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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
871 of 1,750

Hi Cathy, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Derek G Member Since: Oct 13, 2019
872 of 1,750

I have 2 charges on my bank account, but when I try to go into my profile to verify - it says 'Requires Verification- Contact Customer Support' 

 

It keeps redirecting me to the help page, but there is no help.

 

I need to enter my charges to verify.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
873 of 1,750

Hi Derek,

 

One of our agents will reach out to you directly via support ticket and assist you in verifying your credit card. Thank you.


-Joanne
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Active Member
Cristian L Member Since: Oct 14, 2019
874 of 1,750
Will not show me the "Verify now" tab when trying to verify my bank card. And when I tried earlier the account did not get verified when I put the correct amount. Please help me, this site took money from me.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
875 of 1,750

Hi Christian, 

I'm sorry for the inconvenience this has caused you. I have shared your concern, and your account information with the Customer Support Team so that they can reach out to you and assist you with your issue. 

I would also like to note that once the verifcation is complete, the charges will be refunded back to your billing method. You may read more about it here.


-Avery
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Active Member
Pappu V Member Since: Oct 14, 2019
876 of 1,750

hi i have the same issue - not able to verify the payment and need help to verify my card details. pls help asap. freelancer needs to start the work and unable to hire due to this problem.

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Active Member
Pappu V Member Since: Oct 14, 2019
877 of 1,750

i also tried with paypal account - but payment didnt go thru - not able to hire due to this issue - pls help

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Active Member
Roxon A Member Since: Oct 14, 2019
878 of 1,750
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
879 of 1,750

Hi Roxon,

I`m sorry about the inconvenience this had caused you. Our team is resending your ticket as we speak. You can access your tickets on this Link. Thank you.


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Active Member
Beata I Member Since: Oct 15, 2019
880 of 1,750

Hi 

 

I have exceeded maximum verification attemts to verify my bank account.

 

Could you help please?

 

 

Thank you 

 

Beata

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