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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Ashutosh S Member Since: Jan 5, 2020
871 of 940
My credit card was working fine but suddenly, it is showing Charge Failed. What should i do ?
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
872 of 940

Hi Ashutosh,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Saurabh C Member Since: Jan 7, 2020
873 of 940

Hi,
I'm not able to hire a freelancer because it's always showing me this error,
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

I called my bank also and they said I've enough limit to do transactions & card is also working but still not able to do the payment. It always showing me the above error while adding the amount in Escrow.

Waiting for your quick reply, it's urgent.
Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
874 of 940

Hi Saurabh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Walid G Member Since: Jan 7, 2020
875 of 940

My trials to verify my credit card finished and i can't verify it again, need to contact someone to unlock this

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
876 of 940

Hi Walid,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.

Thank you.

~ Aleksandar
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Active Member
Orcelima O Member Since: Jan 8, 2020
877 of 940

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
878 of 940

Hi Orcelima,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Dorottya G Member Since: Jan 9, 2020
879 of 940

Hello,Billing method "Requires verification. Contact customer support".Can you please unblock it?Thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
880 of 940

Hi Dorottya,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
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