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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Dutth B Member Since: Jan 10, 2020
881 of 930

i'm facing the same problem.

Thanks

Dutth

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
882 of 930

Hi Dutth,

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

 

Thank you!

~ Bojan
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Active Member
Ariana K Member Since: Jan 12, 2020
883 of 930

Hi, 

Plsea, could someone contact me aswell? I am having diffculties trying to verify my credit card account. The freelancer has already done the work so this is kind of urgent. Thanks in advance

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
884 of 930

Hi Ariana,

 

One of our team members will reach out and assist you directly via a support ticket.Thank you!


-Joanne
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Active Member
Maria N Member Since: Jan 13, 2020
885 of 930

"You must enter the USD amounts to verify your card.If you have already attempted verification and it was not successful please contact a support agent for further assistance."HelloI've made a mistake with varification of my biiling method and entered wrong amounts. How can I do it with the same credit card?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
886 of 930

Hi Maria,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Sneha R Member Since: Jan 18, 2020
887 of 930

I have exceeded the maximum limit you can enter the 2 amounts charged to your debit card. I don't know how to contact customer support.

Active Member
Simon M Member Since: Mar 23, 2019
888 of 930

Hi Sneha. Use this link to contact support- https://support.upwork.com/hc/en-us

Active Member
Sneha R Member Since: Jan 18, 2020
889 of 930
This link is taking me back to community's homepage.
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
890 of 930

Hi Sneha,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.

Thank you.

~ Aleksandar
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