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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Beth M Member Since: Nov 11, 2019
71 of 924
Can you please help me? I can not verify the credit card charges as they have already been removed from my credit card. The freelancer wants to get paid
Active Member
David B Member Since: Jul 4, 2018
72 of 924

I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Moderator
Avery O Moderator Member Since: Nov 23, 2015
73 of 924

Hi David, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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Active Member
Orane C Member Since: Feb 28, 2019
74 of 924

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
75 of 924

Hi Orane, 


I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 


-Avery
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Active Member
Rawan M Member Since: Apr 2, 2019
76 of 924
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
Moderator
Goran V Moderator Member Since: Mar 24, 2017
77 of 924

Hi Rawan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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Active Member
Carol B Member Since: Jul 5, 2018
78 of 924

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
79 of 924

Hi Carol,

 

It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
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Active Member
Retouch P Member Since: Jul 6, 2018
80 of 924

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.

 

Please help me

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