Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jun 8, 2020 01:09:58 PM by Bojan S
Thank you for reaching out to us, Digital Works.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jun 9, 2020 11:40:49 AM by Bojan S
Hi MandI,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 19, 2020 10:45:17 AM by Bojan S
Hi Anthony,
It looks like you were able to successfully verify your billing method just recently. Feel free to reach back to us if you need any further assistance.
Thank you!
Aug 23, 2020 08:31:10 PM by Hamza T
Hi team, I'm also facing the same issue. My payment was deducted but still not able to verify it and there's no way to reach out to support
Aug 23, 2020 09:33:37 PM by Luiggi R
Hi Hamza,
I'm sorry to hear you're experiencing this issue as well. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 29, 2020 03:46:27 PM by Josue Alejandro R
Hello,
I had the same problem verifying my payment method and it tells me I need to speak with customer support. I did not read my verification process needs to total 10$ payments, so I'm not able to be do it again now.
Josue
Sep 2, 2020 09:35:19 AM by Myriam C
I have the same issue. How can I get hold of a human being to help me out
Sep 2, 2020 10:52:07 AM by Andrea G
Hi Myriam,
I checked and it looks like you were able to contact our support team to help you with your credit card verification. Please feel free to let us know here if you continue to experience any issues.
Thanks!
Sep 8, 2020 09:43:50 AM by Joy B
I am having issues with getting my card verified. It says to contact suport but there is not a number.
Sep 8, 2020 12:19:30 PM by Andrea G
Hi Joy,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Sep 9, 2020 12:55:10 AM Edited Sep 9, 2020 12:56:45 AM by Thaer H
I tried to update my billing method and I got the message below. I uploaded my passport but I couldn't fix the problem. Would you please help me?
Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us.
Sep 9, 2020 01:20:45 AM by Aleksandar D
Hi Thaer,
I'm sorry to hear about this. I already followed up with the team handling your case and you can expect an update on your support ticket very soon.
Thank you.
Sep 11, 2020 12:24:54 AM by Bode A
Hi Team,
Can not verify the payment method because of the error: Error 500 (A)
Trace ID: 5d0fa32aaa9ddf73-BOM.
Can you help us with this?
Thanks.
Sep 11, 2020 12:54:18 AM Edited Sep 11, 2020 12:54:29 AM by Aleksandar D
Hi Bode,
I checked and it seems that you already added your account. Could you please let me know if you still need help with this?
Thank you.
Sep 14, 2020 01:11:33 PM by Aleksei N
Hi Valeria,
I am new to upwork as well and had the same issue. How can I unlock my account to complete my card verification?!
Thanks,
Sep 14, 2020 02:48:34 PM by Andrea G
Hi Aleksei,
Someone from our team will reach out to you via support ticket in order to assist you.
Thanks!
Sep 19, 2020 08:04:46 AM by Shane J
I need to verify my credit card but am unable to and can't contact support. Can you provide some instructions please?
Thanks,
Shane
Sep 19, 2020 08:56:52 AM by Bojan S
Hi Shane,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Sep 24, 2020 08:51:16 AM by Leslye C
Hello,
I am also unable to verify my billing as i've been locked out.
Is this something you can help with?
leslye
Sep 24, 2020 11:12:01 AM by Andrea G
Hi Leslye,
Someone from our team will be reaching out to you via support ticket in order to assist you further.
Thanks!
Nov 7, 2020 06:35:22 AM by Nikolay R
Nov 9, 2020 11:19:54 AM by Art W
Hi
I think I entered verification values in the wrong currency! This has blocked the account - can we unblock?
Nov 17, 2020 10:25:14 PM by Forhad H
Can anybody please tell me how to reach customer support to verify my credit card. I have added my AMEX Card and Upwork charged two amounts but for some reason, I am unable to verify it. I need to do this as soon as possible. If someone knows the solution please help me out.
Nov 17, 2020 11:52:38 PM by Joanne P
Hi Forhad,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 18, 2020 12:03:56 AM by Forhad H
How much time it will take?
I want to post a job asap and I want to be a payment verified client.
Nov 18, 2020 12:31:54 AM by Aleksandar D
Hi Forhad,
One of our team members already reached out to you and you can access the ticket directly on this link.
Thank you.
Nov 19, 2020 02:56:47 AM by Melinda S
Hi , I have the same issue - not able to verify payment anymore and it is blocked. Thank you
Nov 19, 2020 03:00:12 AM by Goran V
Hi Melinda,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Dec 2, 2020 06:08:03 AM by Kelly C
I am having this same issue and do not see any support phone number listed, please help as this is a quick turnaround project
Dec 2, 2020 06:18:21 AM by Goran V
Hi Kelly,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Dec 10, 2020 10:31:07 AM by Bojan S
Hi Elena,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 2, 2021 06:42:32 PM by Valeria K
Hi Oksana,
Sorry about the delay. Let me have one of our agents reach out to you directly via email and assist you with your credit card verification.
Jun 28, 2021 04:54:31 AM by Nimra A
Hi. I am facing the same problem. I am unable to attached my visa card.
Jun 28, 2021 05:03:54 AM by Goran V
Hi Nimra,
Could you please share the text of the error you're receiving on your end? Thank you.