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Need to contact support to verify my credit card but it doesn't give an option to contact support

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
81 of 1,988

Hi Tedi,

 

Just to confirm that our team has reached out to you via ticket. You can access your tickets on this Link, thank you.


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g_pie
Active Member
Gilles P Member Since: Aug 24, 2019
82 of 1,988

Hello,

Same problem. No possibility to complet my billing method. Card blocked.

Thanks for your help !

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
83 of 1,988

Hi Gilles,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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malocus_d
Active Member
Luka M Member Since: Jan 18, 2020
84 of 1,988

Hi Bojan,

 

I have a problem with my verification process. There seems to be a problem with the name on my credit card. How can I fix this?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
85 of 1,988

Hi Luka,

 

Thanks for reaching out to us. I checked and it seems that you already created a support ticket regarding your problem. I already followed up with the team handling your case and you can expect an update on your ticket in a timely manner.

 

Thank you.

~ Aleksandar
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c4fd9186
Active Member
Gwen M Member Since: Mar 13, 2020
86 of 1,988

I need help too. You guys make it so difficult to even submit a help ticket. Why is that? I need help verifying my credit card. I am not abot to do it using the method in the system.

 

Please contact me. Gwen Murray **Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
87 of 1,988

Thank you for reaching out to us, Gwen.

 

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 


~ Bojan
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496842e7
Active Member
Nikola A Member Since: Jun 9, 2020
88 of 1,988

 i have the same issue 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
89 of 1,988

Hi Nikola,

 

Our team will reach out to you via ticket as well and will assist you further with your billing method. You can access your tickets on this link, thank you.


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28e9a7b4
Active Member
Muhd Z Member Since: Jun 13, 2020
90 of 1,988
hi

im not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done? i need to pay my freelancer..help ke please..