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Negative feedback about freelancer not showing

Community Guru
Petra R Member Since: Aug 3, 2011
11 of 50

Brian, if your contract shows as "No feedback given" then your feedback has **NOT BEEN REMOVED**

 

When a feedback has been removed, it CLEARLY states "This feedback has been removed"

 

It says "No feedback given" if it has been less than two weeks since you ended the contract and the freelancer has not yet left feedback for you. Your feedback will show when the two weeks are up.

 

Are there any "This feedback has been removed" contracts on the freelancer's history? Only those are feedback that has been removed, and you can actually almost always still see it if you know how.

 

Contracts where it says "No feedback given" are contracts where the client did not leave feedback OR that have been closed less than 2 weeks.

Active Member
Brian M Member Since: Dec 2, 2017
12 of 50

Thanks for the clarification.

 

Can you now please explane why an agency or freelancer should  EVER be permitted to remove negative feedback just because they are the privilaged high income earners for Upwork .

 

"This perk is available to all Top Rated freelancers and agencies upon entry into the program"

 

" With feedback, there is an option for Top Rated freelancer's to have the ability to remove a feedback per a certain criteria."

 

 

 

Community Guru
Richard W Member Since: Jun 22, 2017
13 of 50

@brian M wrote:

 

Can you now please explane why an agency or freelancer should  EVER be permitted to remove negative feedback...


I think that's a good question. As a freelancer I'm looking forward to getting Top Rated status and being able to remove an occasional bad feedback. But I'm not convinced that the existence of this perk is a good thing.

 

Letting a freelancer choose which feedback to remove is obviously open to abuse, as the freelancer can remove justified bad feedback as easily as they can remove the unfair feedback that the perk is presumably intended for. If the freelancer is really as consistently successful as Top Rated status is supposed to mean, then an occasional bad feedback (among many good ones) shouldn't have a major effect.

 

The OP seems to be suggesting the possibilty of a scam system, where a freelancer does a lot of high quality small jobs to get a good Upwork history, together with a few very big jobs where they charge a lot of money for bad work, knowing that they can remove the consequent bad feedback. Would such a scam be workable?

Community Guru
Phyllis G Member Since: Sep 8, 2016
14 of 50

Richard W wrote: 

The OP seems to be suggesting the possibilty of a scam system, where a freelancer does a lot of high quality small jobs to get a good Upwork history, together with a few very big jobs where they charge a lot of money for bad work, knowing that they can remove the consequent bad feedback. Would such a scam be workable?

 

No, such a scam would not be workable. Top Rated status is a moving target, maintaining it depends on continuing to meet the criteria. Maintaining a high JSS is also a moving target, ,and freelancers are vulnerable to a host of potential pitfalls over which we have little or no control. Some are intrinsic to freelancing and some are inherent in the Upwork platform, by design.

As a Top Rated freelancer, I can remove one bad feedback every three months, as long as I have contracted at least 10 new jobs in between. It is not always simple to detect which client feedback might have caused a JSS dip because sometimes clients leave positive public feedback and ding you in the private feedback. And the JSS calculation is largely a black box. So it is virtually impossible for a freelancer to game the system.

The option to remove is practically the only tool an Upwork freelancer has to protect their profile against clients who are unscrupulous, incompetent, vengeful or some combination. And believe me, the platform is rife with those individuals, just like the world in general. All a freelancer can do, otherwise, is "work hard, do an excellent job on all of your projects, manage your client relationships, etc. and it will all work out." So that's what we do.


 

Active Member
Brian M Member Since: Dec 2, 2017
15 of 50

Thanks for the clarification.

 

Can you now please explane why an agency or freelancer should  EVER be permitted to remove negative feedback just because they are the privilaged high income earners for Upwork .

 

"This perk is available to all Top Rated freelancers and agencies upon entry into the program"

 

" With feedback, there is an option for Top Rated freelancer's to have the ability to remove a feedback per a certain criteria."

 

 

 

Community Guru
Jennifer D Member Since: Feb 15, 2016
16 of 50

@brian M wrote:

Thanks for the clarification.

 

Can you now please explane why an agency or freelancer should  EVER be permitted to remove negative feedback just because they are the privilaged high income earners for Upwork .

 

"This perk is available to all Top Rated freelancers and agencies upon entry into the program"

 

" With feedback, there is an option for Top Rated freelancer's to have the ability to remove a feedback per a certain criteria."

 

 

 


 Sometimes *beep* happens and a contract falls apart. Sometimes this is not the freelancer's fault. Freelancers/agencies who otherwise have an exceptional history on Upwork, as demonstrated by their Top Rated status, can use their perk to remove that contract so they stay Top Rated. Again, by definition this is exceptionally rare, because otherwise they wouldn't be able to stay Top Rated and keep access to the perk. It's nothing to do with them being "top earners", it's to do with them delivering excellent results to clients in the vast majority of their contracts.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
17 of 50

Hi Brian,

 

Top Rated freelancers aren't necessarily freelancers with highest earnings but they do have a track record of successfully completing their contracts, following Upwork Tos and maintaining high Job Success Score. Therefore they are allowed to remove feedback only if three months has passed and at least 10 new jobs on Upwork were completed since their last request to remove feedback.

~ Valeria
Untitled
Community Guru
Prashant P Member Since: Sep 29, 2015
18 of 50

Well Brian:

 

If I were you I would have flown down to the agency's country and look at things personally.  Again you are not saying what the project was.

 

On Upwork both clients and freelancers have to be very cautious about each other.  Just few mins. ago I applied for a job even though most likely it is junk....I had conneccts to burn!

 

Here it goes with redflags

 

"

Looking for an experienced HTML designer to edit source code to Weebly themes to match a specified design for Forbes 500 client. (They would have their own team)The webpage is static, with non-interactive images and text throughout with 2 forms embedded in the site to be stored remotely or directly on the device.

Essentially, the page is already designed from our creative department -- I just need that design on Weebly so we can make future edits.

Only freelancers located in the U.S. may apply.

 

Can you paste examples of the finished product below?

 

It is a very simple job (I don't know there is such thing as Forbes 500 list).  A large company will never ever go with Weebly.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
19 of 50

Hi Brian,

 

I'm sorry to hear about the outcome of your contract. Please refer to the information Jennifer and Petra provided here and our agent shared on your open ticket regarding the option to remove feedback, check the Agency's profile once again and let us know if you have any question regarding their previous contracts or feedback they received.

Community Guru
Kathy T Member Since: Jul 17, 2015
20 of 50

@brian M wrote:

After spending US$42,000 and investing 2 years of my time  I stopped a contract because of ineptitude of the freelancer

I am very confused about the above statement. During those 2 years, and spending $42,000 didn't you receive ANY work that would account for the money spent and time it took? For fixed rate jobs, milestones need to be created with a percentage of the total amount escrowed and the deliverable/scope of work to be done for that milestone. When the required work is done for that milestone, it should be sent to you for you to look over and approve, If that is the case, then and only then should you released those funds in that milestone and then fund the next milestone etc. For fixed rate jobs, a freelancer is paid for the work they deliver.

And for hourly jobs, - well for hourly jobs, the freelancer is paid for the hours they worked. Each week, you should look over the screen shots of the work that was done. If any screenshots show no activity, or activity not related to your work, you can dispute them and not have to pay for those hours. Even with hourly jobs there could be an arrangement that at the end of the week, before you set the number of hours for the coming week, that the freelancer should deliver the work that was done during that week. If they don't then you pause the contract until you get that work.

I don't understand why 2 years went by and so much money was spent. Didn't you receive anything during those 2 years that would justify you continuing working with and paying this freelancer?

 

I left negative feedback to help protect other employers but now find the feedback is not showing with "No Feedback given" being displayed

Before starting the contract I was curiouse as to  why there were other employers that had spent around $40,000 or more all with "No Feedback given"

If you were curious, that should have been a red flag. If you're curious, or have a gut feeling, then you look for another freelancer. As to why this freelancer still has an active account, I have no idea. I hope Upwork looks into this and perhaps contacts those other clients to get their opinions.

 

Given that my negative feedback has been blocked to protect the big income earning freelancer I find it not believable that the other employres would spend tens of thousands of dollars and give no feedback.

If in fact the other high dollar value employers have their feedback bocked then I have been mislead by upwork and would not have employed the freelancer company in the first place  and then  lost all of my money.

Top rated freelancers do have a perk to block negative feedback. And if this freelancer was rated as a top rated freelancer they could have know that because of their non deliverables that they were going to get bad feedback. and/or if you did give feedback, they could have used their perk and had it blocked.

Upwork didn't mislead you, They are just a website that allows freelancers and clients to connect to have work done. A client contracts out with a freelancer to have their work done, If for whatever reason the freelancer is not providing the service they were contract for, the client can and has every right to terminate the contract at any time. Knowing that this is an Internet site that attracts both clients and freelancers from all over the world, both, need to do whatever is necessary to protect themselves, especially when a job is so huge and so much money is involved. Hiring a project manager to oversee is just one thing, hiring someone locally (located in your country) is another. And just doing, due diligence on your part by not letting things go for so long and continuing to pay out and not receiving anything for it.

 

I note that only smaller jobs done by this freelancer, all with 5 star,  are showing

 

Please explain why my feedback and that of the others is not being displayed.

 

Contract ID
15714488

 

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