Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Never receiving verification email on one, but receiving it on the other

Highlighted
Active Member
Madison B Member Since: Oct 3, 2019
1 of 3

I tried to set up my client account with email address #1 (lets call it). Never received verification email, resent several times. THEN changed email to secondary email I use, email address #2, and immediately received email verification and succeeded in setting up my account. 

I tried going into settings and changing email back to #1 but I still am not receiving verification email. 

I've checked spam, I've spell checked email address, I dont know what else to do. The account needs to be associated with email address #1, otherwise I'd leave it.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 3

I'm sorry to know about your frustrating experience, Madison. I have shared your account information with the Customer Support Team so that they can reach out to you and assist you with your concern

 

ETA: Hi Madison, could you please try adding the new email address now?


-Avery
Untitled
Highlighted
Active Member
Madison B Member Since: Oct 3, 2019
3 of 3
Thank you!
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS