🐈 Community
229ae1ee
Member

Never receiving verification email on one, but receiving it on the other

I tried to set up my client account with email address #1 (lets call it). Never received verification email, resent several times. THEN changed email to secondary email I use, email address #2, and immediately received email verification and succeeded in setting up my account. 

I tried going into settings and changing email back to #1 but I still am not receiving verification email. 

I've checked spam, I've spell checked email address, I dont know what else to do. The account needs to be associated with email address #1, otherwise I'd leave it.

2 REPLIES 2
aocumen
Community Manager
Community Manager

I'm sorry to know about your frustrating experience, Madison. I have shared your account information with the Customer Support Team so that they can reach out to you and assist you with your concern

 

ETA: Hi Madison, could you please try adding the new email address now?


~ Avery
Upwork

Thank you!