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New Fixed Price Deposit Policy

Active Member
Rune O Member Since: Feb 5, 2011
11 of 21
Odesk This was the last drop. You just lost a customer. I've been hiring here for years, always paying my workers. I have an urgent job which I've been trying to find a contractor for. When I finally want to hire I'm now unable to because I don't have the money to spare for a deposit at any size at this point. I can go on and on about the reasoning for that, but it's none of your business. I should be able to pay when payment is due, especially with excellent payment history. I've had so many bad experiences with odesk contractors, and I've had to pay unserious contractors too may times. I've stopped working on hourly contracts, not giving advances and now the only way I would hire anyone has been ruined. I've already flamed about your kickback of every transaction, it's a wonder anyone is paying through your site at all. Now I have to transfer money, delay the project and pay the stupid deposit, because I've accepted the contract and it must be finished by the weekend. After that.. Good riddens. Edit: If you think this is about safety for the contractor I'm sure you are mistaken. Imagine the amount of projects and deposits being made each day. The amount being placed into a high interest account. This is all about income for oDesk. Lets say I was forced to use a credit card to hire. I would have to pay the CC company interest to lend me the money, while odesk earns interest on that same money.
Community Guru
Margaret P Member Since: Jul 7, 2007
12 of 21
I recently used this when hiring someone and I could not for the life of me figure out how to get the money out of oDesk's pocket and into the contractors. I hope like hell that I actually paid him. It is incredibly confusing. And since the money was already taken out of my credit card, I cannot tell by that event that he was paid. I just told him to let me know if he does not get the money. Horrible interface. As usual they take a decent idea and muck it up by having no QA, no user interface testing, no beta testing with real users.
Community Guru
Stephen B Member Since: Dec 4, 2012
13 of 21
I had to rub my eyes and pinch myself there - I thought it was my own post, but I Knew I hadn't written it yet! I couldn't agree more. Despite what Dianne says up above: "As I've said, all it takes is a bit of reading and comprehension and not being a lazy client with poor management skills. Not sure what's the big fuss about unless someone has poor management skills and did not even take the 5-10 minutes it takes to know how the new fixed price system works" and despite having a few degrees to my name, and having read though it several times, I still have no idea how it works or what I'm supposed to do with it half the time, and my clients don't seem to know either.. It's unintuitive, unfriendly and impenetrable, and as Margaret says (and as is par for the course recently), they've taken a quite good idea and thrown it out there in a horrendous interface with with no testing or consultation. Sigh...
Community Guru
Katrina B Member Since: Jan 9, 2011
14 of 21
Let me say that I am all for it. I think it may actually put freelancers at risk because I have seen two posts today (both are long time clients), and in the post they state they want the work turned in before they hire because of the new deposit system. It won't be long until most posts will state this just because they don't want to pay the deposit and yes of course there will be freelancers turning in the work before actually being contracted.
"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
Community Guru
Dianne M Member Since: Jul 25, 2013
15 of 21
I agree the interface needs a lot of improvement. Also how the payment is recorded on the client's account because the first time I've seen it, I thought I was charged twice because it was recorded twice. After I checked my credit card transaction history it was clear payment was only done once (whew!). I still like the idea and how it works or supposed to work (makes the freelancer feel at ease because he/she knows I can pay) but yes, improvement on how things are recorded plus how money is released can be made more user friendly. By the way I take back what I said that it only takes 5-10 minutes of reading to get it. It took me 15 minutes of reading and testing plus a chat with support but after that it was okay. Then I tested it with a freelancer and things are fine. I do find it cumbersome that I need to teach new hires how to submit work so I can click the 'release payment' button. I just don't agree with some of the clients here about having problems paying upfront and them saying they needed to deposit the whole amount for the entire project because it is simply not true. A client can pick what amount he/she chooses to deposit as well as if it can be released to the freelancer in whole or only a portion of it. I also don't like how some clients say they want to hire but don't have the money. I think that is irresponsible since I personally believe that you shouldn't use people's time unless you are sure you can pay them for it. Starting a project just so you hope you can earn from it and maybe pay the freelancer is irresponsible since it is like playing at a casino using your neighbor's kid's college fund. So if you have no money for a project, then just don't start it and don't use a freelancer's effort as though you are getting a loan from a bank. Freelancers are people with real bills and real life obligations but lots of clients seem to have no respect for that. An example of the above is this: one of my freelancers had to wait for almost 10 weeks before the client finally paid him despite the work being completed and used by the client weeks before. He worked almost a full month in that project full time and of course he should have been paid when the work was turned in but since the client has no money, he was made to wait until the project made money before he can get paid. He had to borrow money and sell his stuff just to make ends meet. He should have been paid on time. It should not be the freelancer going through that but the client who wanted the project done since it was the client's dream and idea anyway. Why should freelancers take all the risk? We are all business people here and I think this system evens out the field a bit although the interface is sucky.

❄❄❄ Just A Forum Contributor --- This isn't against forum guidelines ❄❄❄
Active Member
Damian C Member Since: Jun 9, 2014
16 of 21
Deposits should be only for new accounts or with bad reviews. I think i will be looking for alternative site to find freelancers. Deposits for me and my accountant = much more problems and work (i always pay but only 50% freelancers work)
Active Member
Babalwa M Member Since: Nov 9, 2014
17 of 21

It only sucks because unscrupulous employers will no longer be able to screw hard-working free-lancers over.

Thanks oDesk!

Community Leader
John T Member Since: Mar 19, 2015
18 of 21

I think it's a great system. I don't think clients should be comissioning work they don't yet have the money to pay for. On a long, high budget project, the milestones make that entirely manageable. You comission each milestone as you can afford to pay for it. I don't see the problem.

Community Guru
William H Member Since: Dec 2, 2013
19 of 21

I'm probably dating myelf here, but on reading parts of this thread, I keep hearing the dude from Popeye - "I'd gladly pay you Tuesday for a hamburger today!"


The new funded milestone system protects freelancers from the Wimpys of the world...



...ugh, can't get it out of my head Man Frustrated

Community Leader
John T Member Since: Mar 19, 2015
20 of 21

> (i always pay but only 50% freelancers work)

For fixed price, though, there's no way for the freelancer to get paid without you approving the work. So if they don't do it, you don't approve. Again, I can't see a problem here.