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New "Upwork room" message feature?

Community Guru
Jennifer D Member Since: Feb 15, 2016
1 of 50

I guess this is new, but I couldn't see an announcement for it:

 

Upwork recommendations channel.png

 

I'm not a big fan. I know who my freelancers are and what jobs I need people for, I don't need a bot telling me every time one of the 100+ freelancers I've ever hired gets a good review. Can I just leave the message room?

Community Guru
Jennifer M Member Since: May 17, 2015
2 of 50

lol oh dear this is terrible

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 50

Hi Jennifer, 

We frequently try out new features -- both big and small -- by conducting testing with a small group of users. This is the standard practice for most companies, and tests can sometimes last weeks or just a few days. In order to not impact or skew test results, we typically try not to share details about tests while they are ongoing. While we can’t address your questions about this test, we do want and appreciate your feedback. I will be glad to pass your comments on as we work to determine which potential features our customers like and don’t like.

 

Thanks you for your understanding!


-Avery
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Community Guru
Jennifer D Member Since: Feb 15, 2016
4 of 50

Hi Avery,

 

my biggest feedback is to make it clear to the client how they can opt-out of this if they want, by leaving the chanel or otherwise. I'm not clear, if I leave the channel, if that will stop me from getting similar messages in future.

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
5 of 50

Hi Jennifer and everyone else on the thread. Thanks for sharing your feedback on this. 

Jennifer, If you would not like to receive these messages you can opt-out by leaving the room. 

 

This feature, albeit a test, highlights freelancers to clients they've worked with in the past by sharing good reviews they received. Nothing shared is confidential. Only freelancers who have public profiles are included and the reviews we share are already displayed publicly on your profile. 

 

I understand your concern Jennifer, but some clients who may work with 100s of freelancers may forget the name of a great freelancer they worked with in the past. Or be reminded of an awesome work product they received and by receiving the messages from us it may prompt them to re-engage with that freelancer.  There have been several instances where I have searched through the list of freelancers I worked with in the past to find someone who I knew would be great for a new project I needed someone for.  This feature could help remediate that daunting task.   

 

At the same time, all of the feedback shared is very helpful and appreciated. We gather your comments on these tests and new features and share them with our engineers and designers on a daily basis. Thank you for taking the time to voice your concerns with us.

 

-Lena 

 

Untitled
Community Guru
Virginia F Member Since: Feb 15, 2016
6 of 50

If Upwork wants to remind clients of great freelancers they've worked with in the past, why can't you simply send occasional emails to do so? How hard could that be?

 

Isn't it apparent that no one (clients and freelancers included) is crazy about the latest tests being applied to profiles, especially when they come as a complete surprise. Clients are unhappy enough with the changes that have affected them, as evidenced by posts in the client forum. Why this? We cannot afford to lose more clients over changes Upwork believes are good ideas ... when they're usually not.

Community Leader
Valerio S Member Since: Oct 13, 2017
7 of 50

Lena E wrote:

Hi Jennifer and everyone else on the thread. Thanks for sharing your feedback on this. 

Jennifer, If you would not like to receive these messages you can opt-out by leaving the room. 


Can freelancers opt-out as well?

As I said, I find this feature (and many other features Upwork decides to implement to "help" freelancers and clients relationships) not only useless but detrimental to my work, and would greatly appreciate having the possibility of not bother my previous clients. 

Community Guru
Wendy C Member Since: Aug 24, 2015
8 of 50

Lena,  any good freelancer knows to stay in touch with past clients.  The FLer also knows when and how to do this successfully.  Upwork does not. For starters, algorithms don't know the needs, interests, schedules, of the client.  A good FLer does.  That said, the ONLY rehires are good FLers.  And we are far more adept at that than Upwork is.

 

Equating this nonsense with what is on portfolios is like comparing hippos to butterflies.  Total garbage and a lame as heck attempt at justificating extraordinarly poor judgements and decision making on marketing's part.

 

1. Upwork is spamming clients ... which lead to # 2. Upwork is driving good clients away.  In our opinion(s), Upwork is on very shaky legal and ethical grounds ... at best. 

Community Guru
Jennifer D Member Since: Feb 15, 2016
9 of 50

Thanks for the additional information Lena. As you can see, it hasn't really made any of the freelancers in this thread feel at ease.

 

Can you also please address my second question here, where I ask why I'm getting recommendations that are completely irrelevant to my account? I understand, to a point, why someone at Upwork might have thought that "helpfully" reminding clients about freelancers they have worked with in the past might be a good idea. But what about the irrelevant recommendation?

 

I'd also like to know, like Amanda, how the recommendations are chosen. Are the only contracts and reviews highlighted the ones that ended with good feedback (preferably from both sides)? Or could a contract that went south end up in this chat room also?

Ace Contributor
Wes C Member Since: May 3, 2019
10 of 50

Lena - Please rethink this. 

 

As others have pointed out, it's part of a freelancer's job to keep in touch with good clients who are likely to have repeat work.  But letting them know every time we get a good review?  That's the best way to NOT get repeat work that I can think of, short of totally screwing up a job.

 

You said this was aimed to help people who work with 100s of freelancers.  I can't see how a constant scroll of review notifications for 100s of people could be anything but useless spam.

 

If UW does move forward with this one, please let freelancers opt-out. You could call the option "Don't annoy my clients, thanks."

 

Thanks...

 

Wes

 

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