Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

New to Upwork and Need Help with a dispute

Highlighted
Active Member
Fearless I Member Since: Jun 15, 2020
1 of 2
 
 
 
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 2

Hi there,

 

I'm sorry to hear about your experience with this freelancer. The reason why you see charge is because you have added a Recurring Weekly Payment ("Salary") on the contract when you have sent the offer to the freelancer. Salary means that the freelancer will get paid weekly even if they don't track any time. If the refund is approved by the freelancer, it's automatically credited back to your billing method immediately. If the freelancer declines to give a refund or you don’t hear back at all, you may still be able to dispute the charges. You can check this help article for more information on how refunds work.

 

Thank you!


~ Bojan
Untitled

View solution in original post

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS